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Delivery & Returns
Delivery & Returns
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at email@example.com so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WISPER WAYFARER M7 (MID-DRIVE STEP-THROUGH) ELECTRIC BIKE 2021
The Wayfarer M7 is the stablemate of the M9 crossbar version, it’s very stiff step through frame is perfect for the rider who really cares about comfort but wants excellent control. In City spec it is a comfortable commuter or day to day workhorse but underneath the city exterior beats the heart of a true thoroughbred. Hidden away the Wayfarer super hi torque motor develops 100Nm. Strip off the comfort products and change the tyres and you have the perfect off roader for a day in the hills and forests.
The Wayfarer offers three distinct riding styles based on the same frame.
Perfect for commuters, shoppers and those that want leisurely rides in the country. We utilise all the anchor points, adding front and rear mudguards, a rear rack and kick stand. For comfort, low noise and low rolling resistance we fit Kenda Town and Country tyres suitable for metaled roads and well made tracks.
Built for the more adventurous. We fit Schwalbe Smart Sam Performance, DD, RaceGuard, 27.5” x 2.6” tyres with extra safe Double Defence puncture protection that fit neatly under the existing wide Aluminium mudguards. Ready for more adventurous away from the road riding. Perfect for the hills and dales with huge grip and control in the dust, gravel and mud.
Wisper Super Hi Torque Mid Drive 43.2V 250W Nominal
In frame, secure removable. Chargeable in or out of frame
On/off button with LED charge status light.
Long range 700Wh
Total load, terrain, road surface, tyre pressures, speed, power setting, wind conditions, and motor power all have a huge bearing on an eBike’s bikes range. With this in mind, you may expect to achieve the following AVERAGE ranges. Due to the number of outside factors affecting all electric bikes, our published ranges are estimates only, based on our experience and are not guaranteed. Due to the very high torque available from the Wayfarer Mid Drive if the bike is continuously used in “Turbo Mode” ranges will reduce considerably.
450Wh battery 20 – 40 miles (30 – 60km)
700Wh battery 30 – 60 miles (50 – 100km)
Wisper Back lit LCD display with remote controls
Thumb throttle to 4mph (6km/h) walk along
Thumb throttle to 15.5mph (25km/h) assist boost
Hand welded, 6061 Alloy T4 and T6 tempered
Iridium Silver 6 coats
Suntour XCM 32 100mm travel, through axle
635mm swept back anodised black
Magix black anodised 110mm adjustable
31.6mm 350mm with 100mm safety line
Wisper Comfort, eBike with seat handle
Black anodised alloy
Shimano Alivio 9 speed with Rapid Fire shifter
KMC X9 rust resist 9 speed
11 to 36
Wisper Apex Hydraulic disc brakes, 2.5 finger F180mm R160mm
Alloy black anodised double wall 27.5” x 1.24″ (31.4mm)
Kenda 27.5” 2.2 high puncture resistance with reflector
Black Anodised Aluminium 2.6″
Front: Spaningo XE 6V powered from bike battery
Rear: Spaningo XE 6V powered from bike battery
Wisper integrated custom, 17kg limit
Max Weight Load Inc. Luggage
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY