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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 1-3 working days to arrive. Call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
EOVOLT Vae Retro Brushless 250W Electric Bike 2021
The EOVOLT Retro bike is a folding, lightweight, and ultra-compact electric bike.
Its brown handles and saddle, aluminum grey finishes, and pastel green color give the EOVOLT Retro a more "vintage" style reminiscent of classic city bikes.
AN ELECTRIC-ASSISTED BICYCLE
The EOVOLT Retro is a folding, lightweight and ultra-compact electric bike. Ideal for campers, boat owners or simply for city dwellers who want a practical electric bike for their daily commute.
Its brown handles and saddle, aluminium grey finishes and pastel green colour give the EOVOLT Retro a more "vintage" style reminiscent of classic city bikes.
The EOVOLT Retro folds easily in seconds. You can quickly store it in your apartment or at work. Small and discreet when folded, the EOVOLT Retro bike allows you to optimize your space.
LÉGER and COMPACT
FOLDABLE IN10 SECONDS
REMOVABLE BATTERY SYSTEM
The EOVOLT Retro bike is equipped with an LG lithium-ion battery built into the saddle rod, which combines aesthetics and practicality.
Indeed, beyond offering a more attractive visual, this new system is very practical because it allows recharging the battery of your EOVOLT bike without having to move it.
Gone are the efforts spent fighting the wind, rain, or steep slopes that you can't see the end of.
With an engine with 5 levels of support, the EOVOLT RETRO allows you to travel up to 25km/h effortlessly and under all circumstances.
BRUSHLESS 250W ENGINE
With Brushless technology you don't feel any friction when the electrical assistance is unused.
Whether you opt for pedal assistance or not, the EOVOLT Retro bike remains easy and fun to drive.
AN ULTRA-COMPACT BIKE
Specially designed for city dwellers, campervan or boat owners, the EOVOLT Retro bike is a folding, lightweight and ultra-compact electric bike.
Small and discreet when folded, the EOVOLT Retro bike allows you to optimize your space unlike the classic electric bikes often bulky.
Take your EOVOLT wherever you go to get around with ease once you arrive at your destination.
Minimal weight for maximum portability!
With its 6061 aluminum alloy frame, the EOVOLT Retro combines lightness and stiffness.
THE DETAILS THAT MAKE THE DIFFERENCE
ON-BOARD COMPUTER WITH USB PORT
The EOVOLT Retro bike is equipped with an on-board computer with an LCD screen with multiple functions. A USB port is also built-in, allowing you to charge your phone or other electronic devices.
FOLD AND GO SYSTEM
With the Fold and Go system, you can move your EOVOLT bike being folded, allowing you to combine it with other means of transport such as the metro, bus, tram, or train.
EASY FOLDING SYSTEM
We have developed a new easy folding system to gain compactness. For more practicality, two magnets allow attaching the wheels to each other when the bike is folded.
160 MM DISC BRAKES
The EOVOLT Retro bike is equipped with 160mm disc brakes for powerful, progressive, and enduring braking in all weather conditions.
Size: Unique ; 97 x 130 cm
Net bike weight: 14 Kg
Charge Max: 105 Kg
Fold dimensions: 58 x 75 x 42 cm
Framework & Fork: Aluminium 6061
Wheels: 16" aluminum rims
Rays: 13 grams 36 holes
Tires: Kenda 16 x 2.125
Brakes: 160 mm AV/AR discs
Pedal: Prowheel 52 teeth
Pinion: 14 teeth freewheel
Engine: 36V 250W Brushless
Couple Max: 40NM
Max Speed: 25 km/h
Location Engine: Rear-wheel
Assistance: 5 levels
Location Controller: Waterproof Frame Case
Battery: LG 18650 Lithium
Ability: 36V 6.4 Ah
Battery Weight: 1.3 kg
Battery location: Saddle Stem (removable)
Charge time: 3-4 a.m.
Autonomy: 20-50 km