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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Enormously Useful. Surprisingly Smaller.
"Many ebikes on the market look like standard bikes with motor systems and batteries wedged in," stated Josh Hon, Tern Team Captain. "We started the HSD project with the goal of designing a better, more useful, ebike. That meant wiping away pre-conceived notions for things like frame design, riding geometry, and wheel size. The result is the HSD, a small bike that is just much more useful."
Easy to Handle
Only 170 cm long, the HSD is shorter than a regular bike. It's a breeze to handle in tight spaces and goes easily where other bikes won't. The HSD flips up for convenient vertical parking and elevator rides, and can be flat-folded in seconds to go into bus racks and SUVs.
Ready to Haul
Despite its diminutive stature, the HSD is a mid-sized cargo bike with serious hauling capacity. With a maximum gross vehicle weight of 170 kg (374 lb) and an XL-sized rack, it'll carry a week's worth of groceries or camping equipment for the weekend. It even has a dedicated trailer hitch mount, so adding extra cargo is a cinch.
The Atlas H Rack is rated to 60 kg (132 lb) and compatible with many different child seat brands, including Thule Yepp and Bobike. An upcoming Passenger Kit will allow riders to continue carrying their kids as they grow older.
Comfier For Everyone
The HSD resizes in seconds to fit riders from 150 to 195 cm (4'11" - 6'5") so everybody in the family—from teens to grandparents—can enjoy the ride. The new Easy-Step frame design offers a comfortable upright riding position for riders tall or small, as well as easy mounts and dismounts. Paired with an adjustable stem and seatpost, a suspension fork, and balloon tires, the HSD delivers a smoother and more comfortable ride even on the meanest cobblestone roads.
The HSD gets its genes for strength and durability from the GSD. EFBE Prüftechnik GmbH, one of Europe's leading bicycle test laboratories, has tested the HSD frame and fork to 170 kg (374 lb) according to their own rigorous Tri-Test standard and the upcoming EN Cargo Bike standards. In addition, the HSD is equipped with several safety features that make it ready for almost any situation: integrated front and rear lights, hydraulic disc brakes for all-weather stopping power, puncture-resistant tyres, and even reflective decals.
Powered by Bosch
The HSD is powered by Bosch's next generation Performance Line or Active Line Plus motors. The motors are smooth, silent, and deliver power with a wonderfully natural feeling. And of course every motor and battery system is backed by Bosch's best-in-class warranty and service.
A Whole Lot More
On top of all the standard features mentioned above, different HSD models are also packed with extras like Gates belt drives, Abus keyed-alike frame locks, and Cane Creek Thudbuster suspension seatposts.
Easy to Handle - Whether you're riding, storing, or moving it around, the HSD is a breeze to handle. It's shorter than a regular bike and its weight is the same as a regular ebike.
Kiddie Carry - Bring the kiddo. The HSD's extra-long Atlas H Rack gives plenty of heel clearance and room for your kiddo to enjoy the view rather than being smushed up against your back. The rack is rated to 60 kg (132 lb), so when paired with the upcoming Passenger Kit, the HSD is ready for your growing family.
Flat Fold - Fifteen seconds and the HSD transforms into a flat package that's perfect for fitting into SUVs, station wagons, or bus storage compartments.
Ready to Haul - Despite its diminutive stature, the HSD is a mid-sized cargo bike with some serious hauling capacity. With a maximum gross vehicle weight of 170 kg (374 lb) and an XL-sized Atlas H Rack, it'll carry a week's worth of groceries or camping equipment for the weekend. It even has a dedicated trailer mount, so adding extra cargo is a cinch.
Vertical Parking - The HSD flips up for convenient vertical parking. Take it upstairs in an elevator and park it inside at home or at work—it needs just a wee bit of floor space.
A Comfier Ride - With a longer wheelbase and extra-low center of gravity, the HSD is smoother and more stable than your standard ebike. Easy-Step frame design paired with an adjustable stem and seatpost offers a comfortable upright riding position for both taller and shorter riders. Add a suspension fork and balloon tires and even the meanest cobblestone roads are comfortably navigated.
Happiness Shared Daily - The best things in life are meant to be shared, and the HSD is one of them. The HSD resizes in seconds to fit riders from 150 to 195 cm (4'11" to 6'5") so everybody in the family—from teens to grandparents—can enjoy the ride. The Easy-Step frame design is nice and low for easy mounts and dismounts.
Easy-Step Frame Design - The new Easy-Step frame design offers a comfortable upright riding position for riders tall or small, as well as easy mounts and dismounts.
Adjustable Cockpit - Adjustable Andros stem, Sweep handlebars and precisely engineered Ergon grips combine for a phenomenally comfortable ride.
- Suspension Fork - A custom Suntour suspension fork to soak up all those bumps on your daily ride—and to handle the 170kg load that the HSD is rated to.
Atlas H Rack - Extra long and extra strong, the Atlas H Rack handles up to 60 kg (132 lbs) of cargo so you can carry your kid, your groceries, or load it up for a week of bike camping.
Atlas H Dropouts - Custom-forged and loaded with features, including massively over-sized sliding dropouts, a belt access slot, a proprietary new rack mount design, and even a dedicated trailer mount.
Atlas Wheels + Schwalbe Tires - Wide rims and thru-axle hubs are ready to handle all that weight. Add wide Schwalbe tires with puncture protection and you're ready to roll.
- Combo Mount - Burly frame mount with multiple front cargo options. Add a messenger bag for your daily commute or a front rack for a few XL pizzas.
|Max Weight||170 kg|
|Frame||Tern HSD, 6061-AL, patented design, Tern sliding dropouts|
|Fork||Suntour custom for Tern, 1.5" tapered Chromoly steerer, 32 mm stanchions, Thru-axle|
|Stem||Tern Andros (G2), adjustable, forged construction, patented technology|
|Headset||Tern Flux Pro Taper, 1.5", angular contact bearings, Physis integrated|
|Handlebars||Tern Sweep, 6061-AL, Tern Andros adapted|
|Seat Post||Tern Telescope, 34.9/30.9 mm, 2014-AL|
|Seat Clamp||Tern Collar, 6061-AL, 2pc|
|Rims||Tern Atlas H, wide 35 mm|
|Tyres||Schwalbe Big Ben, 55-406, RaceGuard puncture protection|
|Shifters||Shimano Nexus 8|
|Crankset||Tern HSD custom, Gates CDX CNC machined beltring|
|Cassette/Freewheel||Gates CDX, precision CNC machined cog|
|Bottom Bracket||Motor integrated|
|Chain||Gates Carbon Drive CDX belt|
|Pedals||Urban with non-slip surface|
|Motor||Bosch Active Line Plus (Gen 3), max speed 15.5 mph (25 kph)|
|Battery||Bosch PowerPack 400|
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY