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Delivery & Returns
Delivery & Returns
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at firstname.lastname@example.org so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Enormously Useful. Surprisingly Smaller.
The Tern HSD P9 is mighty but mini: It's easy to handle, easy to share, extremely comfortable to ride, carries a whole lot of cargo—and all of this in a compact design that's shorter than a standard bicycle.
- Bosch® Active Line Plus motor with Purion display
- 400 Wh battery for a range of up to 110 km (69 mi)
- Custom Suntour suspension fork
- 9-speed Shimano® Alivio Shadow RD derailleur
- Shimano hydraulic disc brakes
- Abus® keyed-alike frame lock
- Fits riders from 150 to 195 cm (4’11” – 6’5”)
- Fits one Thule® Yepp Maxi, Yepp Nexxt Maxi, or Bobike® GO Maxi child seat—no adapters needed
Easy to Handle - Whether you're riding, storing, or moving it around, the HSD is a breeze to handle. It's shorter than a regular bike and its weight is the same as a regular ebike.
Kiddie Carry - Bring the kiddo. The HSD's extra-long Atlas H Rack gives plenty of heel clearance and room for your kiddo to enjoy the view rather than being smushed up against your back. The rack is rated to 60 kg (132 lb), so when paired with the upcoming Passenger Kit, the HSD is ready for your growing family.
Flat Fold - Fifteen seconds and the HSD transforms into a flat package that's perfect for fitting into SUVs, station wagons, or bus storage compartments.
Ready to Haul - Despite its diminutive stature, the HSD is a mid-sized cargo bike with some serious hauling capacity. With a maximum gross vehicle weight of 170 kg (374 lb) and an XL-sized Atlas H Rack, it'll carry a week's worth of groceries or camping equipment for the weekend. It even has a dedicated trailer mount, so adding extra cargo is a cinch.
Vertical Parking - The HSD flips up for convenient vertical parking. Take it upstairs in an elevator and park it inside at home or at work—it needs just a wee bit of floor space.
A Comfier Ride - With a longer wheelbase and extra-low center of gravity, the HSD is smoother and more stable than your standard ebike. Easy-Step frame design paired with an adjustable stem and seatpost offers a comfortable upright riding position for both taller and shorter riders. Add a suspension fork and balloon tires and even the meanest cobblestone roads are comfortably navigated.
Happiness Shared Daily - The best things in life are meant to be shared, and the HSD is one of them. The HSD resizes in seconds to fit riders from 150 to 195 cm (4'11" to 6'5") so everybody in the family—from teens to grandparents—can enjoy the ride. The Easy-Step frame design is nice and low for easy mounts and dismounts.
Easy-Step Frame Design - The new Easy-Step frame design offers a comfortable upright riding position for riders tall or small, as well as easy mounts and dismounts.
Adjustable Cockpit - Adjustable Andros stem, Sweep handlebars and precisely engineered Ergon grips combine for a phenomenally comfortable ride.
- Suspension Fork - A custom Suntour suspension fork to soak up all those bumps on your daily ride—and to handle the 170kg load that the HSD is rated to.
Atlas H Rack - Extra long and extra strong, the Atlas H Rack handles up to 60 kg (132 lbs) of cargo so you can carry your kid, your groceries, or load it up for a week of bike camping.
Atlas H Dropouts - Custom-forged and loaded with features, including massively over-sized sliding dropouts, a belt access slot, a proprietary new rack mount design, and even a dedicated trailer mount.
Atlas Wheels + Schwalbe Tires - Wide rims and thru-axle hubs are ready to handle all that weight. Add wide Schwalbe tires with puncture protection and you're ready to roll.
- Combo Mount - Burly frame mount with multiple front cargo options. Add a messenger bag for your daily commute or a front rack for a few XL pizzas.
|Max Weight||170 kg|
|Frame||Tern HSD, 6061-AL, patented design, Tern sliding dropouts|
|Fork||Suntour custom for Tern, Chromoly steerer, 32 mm stanchions, Thru-axle|
|Stem||Tern Andros (G2), adjustable, forged construction, patented technology|
|Headset||Tern Flux, cartridge bearings, Physis integrated|
|Handlebars||Tern Sweep, 6061-AL, Tern Andros adapted|
|Seat Post||Tern Telescope, 34.9/30.9 mm, 2014-AL|
|Seat Clamp||Tern Collar, 6061-AL, 2pc|
|Rims||Tern Atlas H, wide 35 mm|
|Tyres||Schwalbe Big Apple, 55-406, puncture protection, Reflex|
|Shifters||Shimano Alivio, 1 x 9 spd, trigger|
|Rear Derailleur||Shimano Alivio Shadow|
|Crankset||Tern HSD custom|
|Cassette/Freewheel||11-32T, 9 spd|
|Bottom Bracket||Motor integrated|
|Chain||9 spd, DHT for eBike, GST corrosion resistant coating|
|Pedals||Urban with non-slip surface|
|Motor||Bosch Active Line Plus (Gen 3), max speed 15.5 mph (25 kph)|
|Battery||Bosch PowerPack 400|
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY