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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 1-3 working days to arrive. Call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Tern GSD S10 Gen2 500wh Performance CX LX EBike Blue
Still Small. Even More Useful.
With a 200 kg (440 lb) Maximum Gross Vehicle Weight, the GSD is ready to replace your car. It'll let you carry two kids plus groceries, or a whole lot of cargo—but it's the same length as a regular bike. Built-in dual-battery technology lets you ride all day, while space-saving features like FlatFold and Vertical Parking make the GSD incredibly easy to own and use.
Carries Your Family
Our ecosystem of passenger-carrying accessories fits your family—now, and five years from now. Carry two little ones in child seats and watch as they grow into (and out of) the Clubhouse. Give your spouse a lift on date night with the Captain's Chair. Snap a photo of the day your teen graduates to carrying you.
One Size Fits Most
The GSD has an adjustable cockpit that resizes in seconds and without tools to fit riders 150 - 195 cm tall (4'11" - 6'5"), so you can easily share it with your family. The updated frame geometry with a slacker seat tube angle and higher handlebars also means the GSD doesn't just fit—it's more comfortable too.
The GSD is made to fit your life, including all your stuff. Our ecosystem of accessories includes a wide range of cargo-carrying gear designed to keep your loads secure and stable for wobble-free hauling. You may not have thought of using a bike to pick up groceries, home improvement supplies, or plants for your garden—but now you will.
Easy to Manage
The GSD's unique geometry makes for super stable riding, no matter what you're hauling (or how wiggly your kids are). The low center of gravity lets even smaller riders confidently manage heavy loads, and the step-thru frame makes getting on and off the bike a breeze. Plus, we've made it easier for the rider's feet to reach the ground at stops.
- 200 kg (440 lb) Maximum Gross Vehicle Weight
- Bosch® Cargo Line Motor provides up to 85 Nm of torque and 400% support
- Bosch dual-battery system (500 Wh) for a range of up to 206 km (128 mi)
- Shimano® Deore 1 x 10-speed hub for smooth, efficient shifting
- Adjustable cockpit comfortably fits riders 150 - 195 cm (4'11" - 6'5")
- Super tough Atlas Lockstand™ auto-locks when engaged—just press a button on the handlebars to unlock
- Heavy-duty frame-integrated rear rack and integrated lower decks
- Powerful and responsive Magura® MT5 eSTOP 4-piston hydraulic disc brakes
- Always-on RearStop™ Brake Light helps you safely signal stops
- Wide range of cargo- and passenger-carrying accessories
- Fits two Thule® Yepp Maxi seats, no adapters needed
- Integrated Abus® Wheel Lock, keyed-alike with the battery
- Upgraded Atlas Wheels with custom CNC machined hubs for extra strength and durability
- Cane Creek® Thudbuster ST Suspension Seatpost for an extra-cushy ride
- Ultra-bright Ignis™ Headlight ensures 24/7 visibility, no matter the weather
|Frame Size||One Size|
|Max Weight||200 kg (440 lb)|
|Frame||Tern GSD, 6061-AL, patented MultiTruss design, EFBE Tri-Test approved: 200 kg|
|Fork||Suntour custom for Tern, 1.5" tapered Chromoly steerer, 32 mm stanchions, Thru-axle, 70 mm travel, EFBE approved: 200 kg|
|Stem||Tern Andros, adjustable, forged construction, patented technology|
|Headset||Tern Flux Pro Taper, 1.5", angular contact bearings, Physis integrated|
|Handlebars||Tern Sweep, 6061-AL, Tern Andros adapted|
|Saddle||Tern GSD by Velo, with rear handle|
|Seat Post||Tern Telescope, 34.9/30.9 mm, 2014-AL|
|Seat Clamp||Tern Collar, 6061-AL, 2pc|
|Spokes||Stainless steel, 13G|
|Rims||Tern Atlas, ultra wide 36 mm, dual reinforced joint|
|Tyres||Front: Schwalbe Big Ben Plus, 55-406, Green Guard puncture protection, Reflex Rear: Tern x Schwalbe Super Moto-X, 62-406, Green Guard puncture protection, Reflex|
|Shifters||Shimano Deore, 1 x 10 spd|
|Rear Derailleur||Shimano Deore Shadow+|
|Crankset||Tern GSD custom, forged 6061-AL DH crankarm|
|Cassette/Freewheel||Shimano 11-36T, 10 spd|
|Bottom Bracket||Motor integrated|
|Chain||10 spd, DHT for eBike, GST corrosion resistant coating|
|Pedals||Urban with non-slip surface, sealed bearings|
|Motor||Bosch Cargo Line, 400% Assist, 85 Nm Torque, max speed 25 kph|
|Battery||Bosch Dual Battery system, 500 Wh|
|Range||500 Wh: 32-65mile (52-105 km)|
|Kickstand||Atlas Lockstand, w/ remote unlock, patented technology|
|Front Light||Tern Valo Direct, 190 lumens|
|Rear Light||RearStop Brake Light, Always on brake light|