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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Bosch® Performance Line CX motor
- Bosch dual-battery system (500/1000 Wh) for a range of up to 200 km
- Heavy-duty Enviolo® cargo groupset
- Integrated Abus® wheel lock, keyed alike with the battery
- Magura® MT5 4-piston hydraulic disc brakes
- Custom 62 mm Schwalbe® Super Moto-X tires with puncture protection
- Cargo Hold Panniers and frame-integrated rack
- Boost thru-axle hubs
- Andros stem for handlebar height and reach adjustments
- Wide range of accessories to fit any rider’s needs
Why the GSD?
Cargo Hold Panniers
Think of the Cargo Hold panniers as a trunk for your bike. Keep your lock, rain jacket, and tool kit inside so they’re always ready. And then load them up with a week’s worth of groceries, or a tent, balance bike, cooler and toys for a weekend trip to the park. Use the lid when it’s raining or roll it up and out of the way when you’ve got extra large stuff to carry. *Panniers come as standard.
Yepp, It'll Fit Two
Thule Maxi child seats are the best in the business. The GSD is designed to fit two, with plenty of foot clearance for the rider. No special adapters needed.
All Day Battery
One of the Tern's perks is the ability to double up on battery power. With a 1000Wh capacity, you can ride from dusk til dawn with a range of over 100 miles with load!
Friends Get Lifts
The GSD brings new meaning to “riding with a friend.” A host of ‘Sidekick’ accessories, including a KLICKfix seat cushion, retractable foot pegs, and an under-seat handle, let two adults ride together in comfort. With Bosch power and an ultra-low center of gravity, you might not even notice your passenger.
Balance for the kids
Getting your kids on the back of a bicycle can be a challenging activity. The Tern has a balanced kickstand that can hold up to 80kg, so loading kids or cargo will be stable
Cycling is safer when you can travel at the speed of the traffic flow. Quick acceleration thanks to the Bosch motor allows you to do just that. The GSD is equipped with super bright LED's that run off the Bosch battery too. Extra beefy puncture-less Schwalbe tyres provide an extra layer of stability.
What Separates the S00 from the S10
Bosch Performance Line CX
The GSD S00 features the best drivetrain available with just a bit more torque for really heavy loads. It also delivers more powerful walk assistance, so riders can easily maneuver the GSD on steep slopes.
Bosch 500/1000 Wh configurations
With Bosch's exclusive dual-battery technology, riders can choose either a standard 500 Wh or an upgraded 1000 Wh configuration—with the latter providing a range of up to 200 km. Every GSD comes with dual-battery wiring, so riders who choose the standard 500 Wh configuration can upgrade to 1000 Wh at any time by adding a battery.
enviolo Cargo Groupset
enviolo's heavy-duty hub is THE hub for high torque electric cargo applications. An infinitely variable transmission with a gear range of 380% lets riders easily change gears under load and at standstill, delivering a smoother ride in stop-and go city traffic. A Boost thru-axle and beefed-up internals deliver improved service life, even in demanding commercial applications.
|Frame Size||One Size|
|Max Weight||200 kg (400 lb)|
|Frame||Tern GSD, 7005-Al, patented MultiTruss design|
|Fork||Tern GSD, 1.5" Taper, Boost Thru-Axle, 110 mm, 7005-AL|
|Stem||Tern Andros (G2), adjustable, forged construction, patented technology|
|Headset||Tern Flux Pro Taper, 1.5", angular contact bearings, Physis integrated|
|Handlebars||Tern Sweep, 27 degrees, 6061-AL, Tern Andros adapted|
|Bar Tape/Grips||Ergon GC10, for swept bar|
|Saddle||Tern GSD, with rear handle|
|Seat Post||Tern Telescope, 34.9 mm, 2014-AL|
|Spokes||Stainless steel, 13G|
|Rims||Tern Atlas, ultra wide 36 mm, dual reinforced joint|
|Tyres||Tern x Schwalbe Super Moto-X, 62-406, Green Guard puncture protection, Reflex|
|Shifters||Enviolo CA, Twist|
|Rear Derailleur||Chain tensioner, dual-pulley|
|Crankset||Tern GSD custom, forged 6061-AL DH crankarm|
|Cassette/Freewheel||Sprocket 20 TOOTH|
|Bottom Bracket||Motor integrated|
|Chain||KMC for eBike, EPT corrosion resistant coating|
|Pedals||Urban with non-slip surface, sealed bearings|
|Motor||Bosch Performance CX, 36 V/250 W, max speed 25 kph (UK/EU)|
|Battery||Bosch Dual Battery system, 500 Wh or 1000 Wh|
|Range||500 Wh: 50-100 km (32-62 mi); 1000 Wh: 100-200 km (62-125 mi)|