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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 1-3 working days to arrive. Call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Long Tail Super Monkey By Synchgo
The Long Tail Super Monkey is just as super as it sounds. With a retro-style it is bound to be the talk of the town as you glide past people waiting for the bus!
Who would love the Long Tail Super Monkey?
You would love the Long Tail Super Monkey for its larger seat surface if you are planning on riding with a child or partner on the back. You can easily remove the additional seat pad and replace it with a toolbox or other luggage if you are heading out to the office.
It really is a great option for beating the parking battle at the school gates during drop off and pick up, or for exploring the world with a partner.
Where can you ride the Long Tail Super Monkey?
The Long Tail Super Monkey is going to be great for cities and towns. However, you will also be able to ride it along cycle paths and country roads.
- Towns and cities
- Cycle paths
- Cycle routes
- Country roads
- Hills and slopes
What’s great about the Long Tail Super Monkey bike?
The Long Tail Super Monkey by Synch has a Bafang rear hub motor. This comes in either 250 W or 750 W. Just keep in mind that in the UK the 750 W is only legal on private land and not UK roads and cycle paths.
The quality gears and brakes will mean that you have control over your ride. While the motor does give you added power, you will also need to turn the pedals. There are 5 levels of power assist which you can select depending on how much help you need with your ride.
The bike will get you anywhere from 25-40 miles on a single 5-hour charge. This will of course depend on the weight of the rider, terrain and weather conditions. Keep in mind that if you are transporting someone else or lots of equipment on the bike that you don’t go over the maximum weight limit.
What else should I know about the Long Tail Super Monkey by Synch?
The Super Monkey Longtail is our class-leading retro style EBike but with an extended seat for two people. Designed and assembled in the UK our bikes come with a 2-year frame and forks and a 1-year electronics warranty.
6061 Aluminium Frame
Bafang rear hub motor
Shimano Revoshift 7 speed gears
Tektro disc brake
Light up LCD display
5 levels of assist plus walk mode
25-40 mile range
5 hour charge time
*The 750Watt Mid Motor bike is not legal on UK roads and is for off road use only.
Electric rider where very helpful and always available to answer questions and advise.
The bikes, 3 x Synch longtail monkeys are superb... We have used them almost every day and seriously enjoyed riding them. My only slightly negative comment is, they dont have much suspension (you can order front suspension), so are a bit bumpy off road, but I use my down green lanes often and as long as you don't mina bit of a rough ride it's fine... On the roads though it really comes into it's own. Great pieces of kit!
I would highly recommend both the bikes and Electric rider.
Many thanks for your help!