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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive. Always call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Ninebot One S2 by Segway
The Ninebot One S2 by Segway is a super portable and unique transport system. Perfect for riders looking for a fun and challenging way to get around.
Who would love the Ninebot One S2 by Segway?
The Ninebot One S2 by Segway is going to be a winner for you if you want something that is lightweight and fun to ride. Ideal for someone who is adventurous and up for a challenge!
Where can you ride the Ninebot One S2 by Segway?
The Ninebot One S2 is a personal transport system that will be best used on the following terrains and areas:
- Cycle paths
- Cycle routes
- Private land
Always check you can legally ride your Ninebot One S2 in the area before you do.
What’s great about the Ninebot One S2?
The Ninebot One S2 weighs just 11.4 kg and is extremely portable with a carry handle. The connected mobile app allows you to connect to ‘Carry Mode’ which stops the wheel from spinning.
Using the smart app you can also set speed limits, customise the LED lighting, check issues, track your ride and more.
When you are confident using the system you will be able to reach a maximum speed of 24 km/h and travel a range of around 30 km.
Creative? Use the blank side of the One S2 to show your creativity. Get busy painting it or customise with stickers and labels.
What else should I know about the Ninebot One S2?
Ninebot One S2
The Ninebot One S2 is made for adventurous riders who aren’t afraid of challenges. Riders with a unique skill set and an ''I can do anything'' mindset can hop on the One S2 and can have fun up to a maximum speed of 24 km/h. Once mastered, the One S2 can take you to new horizons in a radius of 30 km range.
Designed to Carry
Weighing just 11.4 kg, the One S2’s handle makes for convenient portability. Use the mobile app to activate the ''Carry Mode'' to keep the wheel from spinning.
Intelligent Battery Management System (BMS)
BMS closely monitors the condition of the 2 batteries in the One S2 to provide complete safety for the battery and reduces its failure.
In case anything happens, the One S2 also works with just one battery.
Free your imagination!
The blank side of the One S2 enables you to customise your vehicle with labels, graffiti or paint - it's up to you!
Choose your lighting colour
The One S2 is provided with thousands of lighting effects, which can be set via the Segway-Ninebot mobile app.
Choose your gear
Equip your One S2 with protective covers for better endurance. Contact your retailers for inquiries on accessories.
App & Dashboard
Use the Segway-Ninebot mobile App to access the new rider tutorial, set speed limits, customize LED lighting, diagnose issues, track riding stats, and more.