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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Segway Ninebot KickScooter AirT15E 2021
When Tech Meets Art : your solution to urban commuting
The Ninebot KickScooter Air T15E is the most compact, lightweight, and energy-efficient electric KickScooter ever introduced to navigate a city environment.
The design is perfect for an urban lifestyle such as completing your last-mile commute (up to 12 km - 7.5 miles range), carrying it on public transportation and storing it in the car trunk. The unique sleek and futuristic appearance of the Air T15E makes it one of a kind from other KickScooters in the market.
One-sec Folding Mechanism with Retractable Handlebars
The Air T15E can be easily folded in half like a piece of paper with just one click and self retracting handlebars. Once folded, the Air T15E is only 22cm (8.7inches) in height which makes it the most compact KickScooter. Combined with it's lightweight (10.5 kg - 23.2 lbs), this product is ideal for hassle-free transport and easy storage.
Adapt the Ambient Lights to your style !
Not only is the design of the Air T15E futuristic and elegant, but the customisable ambient lights on the stem makes it even more appealing.
The line-shaped ambient light makes the front end of Ninebot KickScooter Air T15E look slimmer. The colours of the light can also be customized through the Segway-Ninebot APP to highlight your personality.
Four Riding Modes depending on your needs
Thanks to the rear fender of the Air T15E, the four riding modes allow riders to switch easily based on the riding occasion. These modes include Pedestrian Mode, Energy-saving Mode, Standard Mode and Sport Mode with a preset speed limit of 6 km/h (3.7 mph), 10 km/h (6.2 mph), 15 km/h (9.3 mph), and 20 km/h (12.4 mph) respectively.
Innovative Regenerative Braking System
The innovative regenerative brake system turns your KickScooter into an electric vehicle powered by electricity and recycled energy from riding. The wheels are able to transform the energy captured during braking into power and store it in the integrated lithium battery pack.
Multiple function rear fender
To provide a better driving experience, the Ninebot KickScooter Air T15E adopted a more ingenious and scientific human-computer interaction design. Driving control is achieved by “tapping” the fender, thus freeing up your hands and making your ride more carefree.
Multi-functional rear fender :
Power switch - Rear fender brake - Riding mode switch - Turns headlights on/off
Stylish screen that is both boundless and transparent
The info display of Ninebot KickScooter Air T15E is an almost boundless screen, that is transparent and stylish. It provides the rider with instant riding information such as speed, driving mode, battery level, Bluetooth connectivity, and maintenance alerts.
Built-in Front, rear and brake LED light: brighter and safer!
The 2.5W high brightness lens headlamp can achieve a lighting range of 10m. When the headlight turns off, it blends into the black body to create a more integrated visual effect. In addition, the linear rear light design can provide greater visibility. This makes the product both eye-catching at night yet still stylish.
E-MARK reflectors make sure you are visible to others on the road
We take your safety seriously and have upgraded the Ninebot KickScooter Air T15E with front, side and rear E-MARK certified reflectors. Assuring you will be noticed!
Explore more from the Segway-Ninebot APP
Download the “Segway-Ninebot App” to experience multiple features such as:
- Vehicle information (battery level)
- Cruise Control
- Live riding stats dashboard (speed, riding mode..)
- Customise LED ambient light colours
- And more
|Adult Electric Scooters|
Maximum Speed (MPH)
|Electronic thumb throttle|
|Electronic and regenerative front brake|
Cruise Control Setting
Maximum Rider Weight