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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Segway Ninebot Gokart Kit 2021
**Ninebot Gokart is a conversion kit designed for the Ninebot S (purchased separately).
Whether you want to drive alone or take part in a competitive race, get ready to experience the coolest Gokart ever within a maximum range of 15 km (9 miles) and which can sprint from 0 to 24 km/h within seconds.
Ninebot Gokart is a conversion kit designed for the Ninebot S (purchased separately).
Ninebot Gokart is the first Gokart ever that is made to drift. Besides footbrake, it features a mechanical handbrake which allows not only to stop the vehicle abruptly but even drift with it. Enjoy the ride with the fastest initial acceleration and sprint from 0 to 20 km/h (0 to 12mph) within seconds. Adjustable frame and steering wheel allow for a variety of rider sizes between 30 – 190 cm (4’ 5” to 6’ 3”). Use the Segway-Ninebot App to link up your phone with your vehicle to measure your performance, set different driving modes and use many other functionalities.
Unlike most Gokarts, the Ninebot Gokart comes equipped with the ability to go in reverse by simply tapping the brake pedal twice. Since the Ninebot Gokart has been designed for both children (14+) and adults, it can help riders to increase confidence in driving with hands on practice! Everyone can drive at a safe speed as parents have the ability to limit the top speed of the Gokart for inexperienced riders.
*Please note that this product is not permitted on the UK's public roads
Three Different Riding Modes to Start Your Challenge
Based on your experience you can choose between 3 driving modes. Novice mode has a top speed of 8 km/h (5 mph), the Standard mode has a top speed of 18 km/h (11.2 mph), and the Sport mode has a top speed of 24 km/h (15 mph).
Experience the Power
Get ready to experience the coolest green electric Gokart ever with 2 motors with 700 W maximum power each, a maximum speed of 24 km/h (15 mph) and a maximum range of 15 km (9 miles).
Unlike most go-karts, the Ninebot Gokart comes equipped with the ability to go in reverse with max. speed of 3 km/h (2 mph). Once at a complete stop, quickly tap the brake pedal twice and the Gokart is now in reverse. When stopped, tap it twice again to go forward.
Two Layered Impact Protection
The outer part is a PVC layer designed to absorb energy during a collision to effectively reduce the impact force. The inner layer utilizes a steel main beam to provide high-strength protection for, and prevent deformation of, the scooter body.
Redundant Power Application
Wired (main) and Bluetooth wireless (standby) communication methods are used for communication between the controller of the Ninebot Gokart kit and the Ninebot S (sold separately): when the controller detects a malfunction of the wired communication, it will switch to Bluetooth communication instantly.
Non-Inflatable Hollow Tyres
Convenient to maintain, the well-designed full vertical pattern and excellent drainage capacity make for a more enjoyable ride.
Redundant Brake System
The double braking system ensures more safety. Besides footbrake, it features a mechanical handbrake which allows not only to stop the vehicle abruptly but even drift with it.
- Adjustable frame for different rider heights (130 – 190 cm / 4' 5" to 6' 3")
- Maximum weight of 100 kg / 220 pounds
- Speed up to 24 km/h (15 mph) in 2 seconds
- Maximum range of 15 km (9 miles)
- Compatible with Ninebot S.*
- Forward and reverse driving
- 3 driving modes (Novice, Standard and Sport)
|Ninebot Gokart Kit|
|Supported models||Name and model||Ninebot S; Ninebot by Segway miniPRO (Model: N3M260, N3M320)|
|Size||Vehicle size||After extension (Max status): 54×32×24 in (1383×822×600 mm); before extension (Min status): 40×32×18 in (1004×822×459 mm)|
|Package size||43.1×34.1×20.1 in (1095×865×510 mm)|
|Rider||Payload||Max. 220 lbs (100 kg)|
|Weight||Net weight||61.3 lbs (27.8 kg)|
|Driving||Height requirement||51-75 in (130-190 cm)|
|Recommended Age||8+ years old|
|Machine Parameters||Speed limit||15 mph (24 km/h)|
|Novice speed limit||5 mph (8 km/h)|
|Reversing speed limit||2 mph (3 km/h)|
|Typical Range||9 mile (15km)|
|Ground clearance||1.6 in (40 mm)|
|Traversable Terrain||Hardened road, flat road surface, slopes below 15°|
|Operating temperature||14°F~ 104°F (-10～40℃)|
|Storage temperature||-4°F~ 122°F (-20～50℃)|
|Front compartment battery||Model/Quantity||6 AA Batteries|
|Tires||Front tires||Tire width: 3 in (80 mm); flatness ratio: 60%; hub diameter: 5 in (127 mm)|
|Type||Non-inflatable hollow tire|
|Light||Headlight||0.2 Watt white LED light bar|
|Status indicator||The indicator comes in three colors: blue, yellow, and red. Blue means that the vehicle is in normal condition. Yellow means that the vehicle needs to be activated or the batteries in the front compartment need to bereplaced. Red means that the vehicle has a performance failure, and you need to open the app to check the cause of the failure and contact the after-sales service.|
|Brake||Braking method||Electronic brake + mechanical handbrake|
|Braking distance||20 ft (6 m)|
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help. Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs Click below to begin.
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY