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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Segway Ninebot eKickScooter ZING E10 2021
Suitable for ages 8-14 years, the Ninebot KickScooter ZING E10 Powered by Segway is one of the brand’s first electric scooters designed especially for youngsters and teenagers. Although it’s designed as a blend of a toy and beginner personal transport solution, no compromises are made in the construction, with special attention paid to safety to ensure that the rider can ride safe.
It can achieve a safe maximum speed of 16km/h (10mph), with a battery life of up to 40mins – equivalent to around 10km in range. The ZING E10 is slightly larger than the E8, but weighs just 8.4kg, and can be quickly and easily folded for easy storage and transport.
The three different riding modes aim to increase safety by limiting maximum speed to 10km/h (6.2mph) in the low sensitivity ‘safe’ mode, while the ZING E10 transforms into a kick-assist e-scooter in the ‘cruise’ mode. The ‘turbo’ mode turns the ZING E10 into a low-powered but fully functioning electric scooter.
EASY TO FOLD.
The New Sensation for Teenagers! Cruise in Style.
Slim, lightweight, personalized ambient lights, dynamic handlebar shape. Be the coolest teenager in town with the Ninebot eKickScooter ZING E10!
Low Centre of Gravity
The eKickScooter is only 10 cm (3.9 inches) from the ground which offers low centre of gravity and more stability. It gives the teenager more confidence and better performance on its ZING E10!
Silicone Foot Pad
The silicone foot pad has excellent anti-skid properties and it is easy to clean, making the experience stable and comfortable.
Thermo Plastic Rubber (TPR) Handle Grips
The handle grips are made of TPR (Thermo Plastic Rubber) material, which is comfortable to hold and offers superior anti-skid traction. They provide riders with a firm grip and have more control over the vehicle. TPR handle grips are also easy to clean and maintain.
Your thumb will take you where you want
With a single push of your thumb on the throttle*, you have full control on the driving speed of the eKickScooter and can go up to approx. 16 km/h (10 mph).
*Only on Safe and Turbo modes.
Easy One-Click Switch
The power button also has the function to switch between the three riding modes: turbo, cruise, and safe*. After starting up, the rider simply has to click the button.
*In the safe mode, the maximum speed is limited to 10 km/h (6.2mph), and beginners can easily master the essentials of riding.
Safety first with the 3M Reflective Sticker
Installed on the fender of the ZING E10, the 3M reflective sticker has high reflectivity, a wide reflection angle, and strong adhesion, providing more safety and security.
- Suitable for ages 8+ years
- Maximum speed : 10mph / 16km/h
- Run time : 40 minutes
- Recharge time : 4 hours
- Maximum rider weight : 50kg
- Anti-slip footplate grip
- Built in kickstand
- Folds for easy storage and transportation
- Front and rear solid tyres
|Kids Electric Scooters|
Maximum Speed (MPH)
Product Weight (KG)
Maximum Rider Weight
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY