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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Segway Drift W1 e-Skates 2021
Step on and let the fun begin with the Segway Drift W1 e-Skates from Box!
Segway Skates are the newest addition to a long line of fun mobility products including roller skates, scooters and skateboards! The Segway Drift W1 allows you to travel in style and have fun at the same time! Spins, gliding and tricks are just some of the cool ways to use the Segway e-Skates!
The Segway Drift W1 provides high performance levels to match its trendy style. These e-Skates have a top speed of 7.4 mph / 12 km/h and have a battery life or up to 45 minutes. A full charge of the Segway Skates will take 3 hours.
The Segway e-Skates may seem a bit daunting at first but they come with some safety and comfort assuring features. The tires have been designed to improve stability and steering. When combined with the slip-resistant pads, the Segway Drift W1 provides maximum comfort and enjoyment.
If you are concerned by any potential issues with the Segway Drift W1, then a 2 year Segway UK warranty and UK technical support will help to ease your fears! (Segway UK warranty is 2 years on defects and 6 months on battery)
UNLIMITED FUN WITH UNLIMITED IMAGINATION!
Two separate self-balancing e-Skates
The Segway Drift W1 can speed up to 12km/h (7.5 mph) and is three times faster than walking. Fully charged, the e-Skates can provide you a 45 minute ride and guarantees you fun times!
Easy to Learn
The Segway Drift W1 e-skates are very easy to pick up and learn. Utilizing Segway’s next generation self-balancing technology, just step on and get going effortlessly in minutes.
The Drift W1 has both IP54 (mainframe) and IPX6 (battery) protection, in addition to an intelligent battery management system, allowing it to monitor battery health in real-time and prevents it from overheating.
Lightweight and Easy to Carry
Thanks to the lightness of e-skates weighing less than 4 kg each and the elastic bands at the bottom, you can easily carry your e-skates in one-hand wherever you go.
High-Power Hub Motor, Unique Tread Design
The high-power hub motor and spindle-shaped tread design help achieve more flexible steering.
Slip Resistant Foot Mat
Maximizes your riding comfort by preventing your feet sliding off from the foot mat.
10mm Silicone Bumpers
The silicone bumpers at each end are designed to protect your product from bumps and scratches.
|Segway Drift W1|
|Dimensions||Mainframe (single wheel)||11.5×6.4×4.8 in (291×162×121 mm)|
|Unit||12.5×10.6×8.7 in (318×269×219 mm)|
|Weight||Net (single wheel)||Approx. 7.7 lbs (3.5 kg)|
|Rider||Payload||22-220 lbs (10-100 kg)|
|Recommended Age||6+ years old. See the weight limit|
|Approx. 7.5 mph (12 km/h)|
|Max. Speed||Top speed will vary based on riding style and remaining battery life. Top speed will be reduced when the battery is low.|
|Typical Riding Time||45 minutes|
|Traversable Terrain||Flat, hard ground free of bumps or obstacles|
|Machine Parameters||Operating Temperature||14-104°F (-10-40°C)|
|Storage Temperature||-4-122°F (-20-50°C)|
|IP Rating||Mainframe IP54/ Battery pack IPX6|
|Max. Storage Time||Approx. 180 days/100% power; Approx. 30 days/30% power|
|Charge Time (for both mainframes)||Approx. 3 hours|
|Nominal Voltage||22.2 VDC|
|Max. Charging Voltage||25.2 VDC|
|Charging Temperature||32-104°F (0-40°C)|
|Battery||Nominal Capacity||44.4 Wh|
|Battery Management System||Over-voltage, under-voltage, over-current, short circuit, and over-heating protection. Auto-sleep, auto-balance, and auto-wake.|
|Motors||Max. torque (single wheel)||6 Nm|
|Output Power||37.5 W|
|Input Voltage||100-240 VAC|
|Charger||Output Voltage||25 ± 0.2 VDC|
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY