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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive. Always call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
RooDog Chic Step Through City Electric Bike
The Chic has a 250W 36V rear wheel hub brushless motor. A 36V 10Ah or 16Ah size lithium-ion battery. (Legally the maximum speed of 15.5mph which is allowed by UK/EU regulation). LED display has battery indicator and management of 5 speed PAS and LED lights system. Smooth power delivery with 5 speed pedal assist giving you up to 30 miles on the 10Ah or 45 miles on the 16Ah per full charge on highest speed setting plus throttle. Perfect for pulling away from traffic, hill starts, get to work no sweat or just enjoying leisurly bike rides in comfort and style.
The Chic electric bike is designed for both male and female riders, who need a smaller frame. It has a classic low step through design, and is simply beautiful and compact. You will find this super comfortable to ride as it has a large, soft saddle, an adjustable handle bar stem for perfect ride position, and is made from lightweight aluminium alloy. The design allows for easy attachment of a wicker basket and pannier bags, which can make the bike both more feminine and functional.
The LED indicator will let you know how much battery charge you have left, and with the powerful LED lights front & back, this ebike will help keep you safe even after dark.
- Motor: 250w brushless rear hub motor
- Frame: 16.5in Lightweight Alloy
- Forks: Zoom front suspension fork
- Gears: Shimano 7 speed Megarange
- Brakes: Tektro front disc brake, rear V brake
- Wheels: 26in Wheels and Kenda Tyres
- Battery: 36V 10Ah - 30 miles* / 16Ah - 45 miles*
* This will vary depending on weight of user, terrain and mode of pedal assistance used.
We would recommend that the Chic would suit a rider from 5ft to 5’10 ft tall.
- Motor: 250W 36V, last generation rear wheel hub brushless motor (with max. speed of 15.5mph which is allowed by UK/EU regulation)
- Gears: Shimano 7 speed Megarange
- Battery: 36V 10Ah, lithium-ion battery
- Tyres: Kenda, 26″ x 1.75 city style
- Charging time: 4-6 hours
- Frame: 16.5in Aluminium alloy 6061
- Range: 36V 10Ah - 30 miles* / 16Ah - 45 miles* dependant on weight of cyclist, frequent use of PAS, air pressure in tyres, road condition, etc.
- Lights: LED lights front and rear
- Display: LED Display - Battery indicator, management of 5 speed, LED lights and PAS system
- Front Fork: Aluminium alloy Zoom suspension
- Power Mode: Pedals only , pedal assist (a combination of motor and pedalling)
- Brakes: Tektro front disc brake, rear V brake
- Controller: 5 Pedal assist modes
- Weight: 23kg including battery
- Rims: Aluminium alloy, double wall, inner 19mm
- Max Load: 120kg
Customer ReviewsWrite a review
So glad i waited a few weeks for this to be back in stock, loving the step through as i am 66 and have a hip replacement. Am enjoying cycling again woohoo
Good advice on bike selection, prompt delivery. Pleased with my purchase.
A lovely bike, great power on hills and easy to cycle
I've been after an e-bike since last summer and had a few false starts so I had almost given up hope when my eye fell on the Roodog chic. Gila of electric rider gave me excellent advice so I ordered one and thankfully it was in stock and delivery was speedy. Be aware that it does require assembling which is not that straightforward, as the instructions are rather sketchy. Again Gila helped me via facetime to make sense of it all. When I finally got on the road yesterday I remembered how much I love cycling. What a great little bike. A lot of e-bikes have a macho look but this is funky and definitely suits a petite frame like my own. It's early days but I'm thrilled with my purchase. Thanks to everyone at electric rider for putting up with my rambling e-mails and especially to Gila. This is an affordable, practical and stylish bike.
Great bike, though pushing the limits for size, my wife is just 5', she enjoyed her first ride out. A comfortable ride with a generous proportioned and springy saddle. A solid well made frame with easy to master controls, I would recommend this machine. Great communication and advice from sales staff in purchasing the right e-bike for our requirements.