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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Recovapro SE with Charging Dock
Recovapro Se is a breakthrough professional-grade deep tissue percussion massager that has been clinically proven to relieve aches and pains naturally.
PROFESSIONAL GRADE DEEP TISSUE PERCUSSION MASSAGER
Critically acclaimed for its performance, excellent sound insulation, and unrivalled battery life, the award-winning Recovapro Se massage gun is perfectly suited for those who want to train harder and recover faster, from everyday fitness enthusiasts to professional athletes. So if you're looking for the best deep-tissue massager to relieve aches & pains and promote healthy blood circulation, you're found it.
How it works
- Recovapro Se massage gun is a whole-body massaging device that uses percussion technology to improve blood circulation, relieve muscle stiffness and soreness, prevent muscle damage, and reduce lactic acid level.
- Recent studies have shown that a massage gun's Percussive massage can cause the muscle to contract 30 times more than normal voluntary contractions.
- Interestingly, this action results in muscular and fascial lengthening and strengthening, leading to improved muscle strength and enhanced muscle recovery. This combination results in relieving muscular tightness and reducing the physical stress placed on bones and joints.
When to use it
- Recovapro Se Deep tissue massager could be used before, during, and after exercise. It helps achieve better performance by stimulating blood and lymph circulation, warming up muscle tissues, and improving elasticity.
- Use after exercise to help deliver more oxygen and nutrients into your muscle and fascial, leading to reduced muscle fatigue, soreness, muscle spasms, and alleviates muscle pain.
Focus on your health and fitness
All it takes is 30 seconds per muscle group to improve muscle strength, flexibility, coordination, and performance.
Made For You
Irrespective of your fitness level or exercise goals, Recovapro is suitable for everyone.
5 Attachments For Targeted Treatment
Featuring precisely engineered attachments made from innovative material for an all-over body treatment, each attachment glides easily across skin and clothes, while lotions, oils, and sweat can easily be wiped away, leaving them entirely hygienic.
All charged up and ready to roll
Display and charge your Recovapro Se upright with the Recovapro Se charging dock. The Recovapro Se can remain in the charging dock even when fully charged, making it the perfect place to store your device for quick accessibility.
Speed Modes: 5
Stall Force: 60 LBS
The amount of force needed to stop the motor. In essence, the higher the stall force, the more force you can exert on the motor without it stopping.
240+ minutes of use per charge. Led battery indicator. Fast charge: 80% charge in under 40 minutes.
The Recovapro Se is made of aluminium composite, ensuring that the device is sturdy, lightweight, solid, and durable.
2.5 LBS / 1.1 KG
Five Heads (Bullet, Fork, Power, Flat, Ball)
Smart touch technology allows the device to be switched OFF at any level by merely holding down the speed button for two seconds.
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help. Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs Click below to begin.
This will only take you a few minutes and save you hours of wasted time comparing!
Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY