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Delivery & Returns
Delivery & Returns
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at email@example.com so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NINER RLT E9 RDO - 4-STAR SHIMANO GRX600 500WH E-BIKE- EU 2021
Blending versatility, utility, and durability
A shapeshifting, multipurpose e-gravel bike for any adventure
We’re calling it our first e-gravel bike, but it’s more like a pedal-powered SUV. Or an overland expedition vehicle. Or an urban ninja transit device. Our design details make this new bike equally at home across a range of environments, rolling over a broad swath of surfaces. Bosch powered, cargo capable, front suspension-ready, and flat-bar friendly, there’s almost no transportation task this chameleon can’t handle.
Bosch Performance for Speed
The e-version of our vaunted RLT gravel bike goes far and it goes fast. The Bosch Performance Line Speed drive system propels a rider to 28 miles per hour (Performance Line CX and 25kph in the EU) with a 500wh battery for longer distances. Bosch leads the category with reliable motors that deliver smooth, lag-free pedal assist, backed by an unparalleled global service network.
What’s not so obvious are the details, starting with our RDO carbon construction. Our engineers wanted the battery to be integrated and yet easily externally removable for the utmost flexibility when recharging. However, this design presents engineering challenges that we solved in elegant fashion.
Designed for Durability and Versatility
Using FEA modeling and extensive testing, lead engineer George Parry built a robust carbon backbone structure to withstand the roughest roads imaginable. In fact, the RLT e9 RDO passes ISO mountain bike test standards. Bonded to a 1-piece alloy motor mount, this machine is ready to go the distance for years to come.
Subtle design features add incredible versatility. Post-mount disc brake fitment makes it easy to change to a flat handlebar with mountain bike brakes. Likewise, our intentional inclusion of Boost hub and crankset spacing allows the rider interchangeability with mountain bike drivetrain parts. And the all-new RLT e9 RDO carbon fork is the same length as a FOX AX suspension fork. There’s even routing for a dropper seatpost.
Ride Locally or Around the Globe
For a dose of rugged utility, Niner’s custom, integrated racks are available to carry supplies for a trip to the office or a ride around the world. Clearance for comfortable 50c tires and fitment for fenders round out this chameleon-like gravel bike.
If you can dream it, the RLT e9 RDO can do it. Gravel roads around the globe beckon this bike, as do social trails through town, bike paths, and even urban alleyways. Adventure waits for you, but don’t keep it waiting.
RLT e9 RDO 4-STAR SHIMANO GRX600 – EU Specifications
- A blend of performance, versatility, and value are distinctive in the RLT e9 RDO parts kit. Gravel-friendly Shimano GRX drivetrain and brakes are fitted for miles of reliable rides.
- Shimano GRX flat mount brake calipers with custom Niner adapters for post mount frame compatibility
- Shimano GRX drivetrain is Boost spaced for MTB parts compatibility
- Available frame sizes 50, 53, 56, 59
- Available colors Electric Moss Green
MOTOR: BOSCH GEN4 PERFORMANCE LINE CX 25KPH
FRAME: NINER RDO CARBON
DISPLAY: BOSCH PURION
FORK: NINER RDO CARBON
BATTERY: BOSCH POWERTUBE 500WH
FRONT WHEEL: STANS NOTUBES ARCH D, FORMULA CL-811 HUB 110X15MM
FRONT TUBES/SEALANT: TUBES
FRONT TIRE: SCHWALBE G-ONE SPEED PERFORMANCE, 700X50C
REAR WHEEL: STANS NOTUBES ARCH D, FORMULA ECT-148S HUB 148X12MM REAR
BRAKES: SHIMANO GRX 400
REAR TIRE: SCHWALBE G-ONE SPEED PERFORMANCE, 700X50C
BRAKE ROTORS: SHIMANO RT-EM810 180MM CENERLOCK
BRAKE LEVERS: SHIMANO GRX 600
FRONT SHIFTER: SHIMANO GRX 600
CHAIN: SHIMANO CN-E8000
FRONT DERAILLEUR: N/A
REAR SHIFTER: SHIMANO GRX 600
CASSETTE: SHIMANO SLX M7000 11-42T
REAR DERAILLEUR: SHIMANO GRX 600
BOTTOM BRACKET: N/A
CRANKSET: PRAXIS BOSCH G4 ISIS 42T (50CM-170MM, 53/56CM-172.5MM, 59CM-175MM)
SEATPOST: NINER CARBON, 400MM, NINER GRAPHIC
SADDLE: NINER CUSTOM WITH CR-MO RAILS, EMBOSSED NINER GRAPHIC
STEM: NINER ALLOY STEM, NINER GRAPHIC
HANDLEBAR: EASTON EA50 AX (50CM-420MM, 53CM-440MM, 56/59CM-460MM)
GRIPS: NINER BAR TAPE
HEADSET: NINER INTEGRATED SHIS DESCRIPTION IS42/286 | IS52/40
APPROX. WEGHT: 39.25 LBS / 17.8KG
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY