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Delivery & Returns
Delivery & Returns
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at firstname.lastname@example.org so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NINER RIP E9 - 3-STAR SRAM SX EAGLE 625WH E-BIKE- EU 2021
Stay out longer, go a little farther, summit sooner.
A quick, 150mm-travel trail bike for picking off mid-week missions and day-long excursions
The best ways we can think of to improve a ride on the dirt is to stay out longer, go a little farther, summit the climb sooner, or just make a ride happen, period. Our new 150mm-travel RIP e9 29er checks all those boxes. It’s a quick, mid-travel trail bike for picking off mid-week missions and day-long excursions alike.
Made with metal
We start with a hand welded 6061 aluminum frame and a one-piece motor mount that unifies the upper and lower pivot locations with the shock mount for exceptional stiffness. Forged seat- and chainstay yokes, rocker arm, hollowed dropouts, plus our signature Enduro Max Black Oxide pivot bearings, make this all-new Niner chassis rock solid.
Powered by Bosch
A Bosch Performance Line CX motor delivers smooth pedal assist with no surprises. Torque sensitive, zero-lag power delivery is predictable in all conditions. And the 625wh battery means you can ride farther without fear of losing the juice.
But above all, Niner ride quality is paramount. Accordingly, the RIP e9 suspension behavior was carefully evaluated during development. The addition of pedal assist reduced the importance of Niner’s signature CVA system and the elaborately tuned, highly efficient pedaling platform it offers.
With the freedom to consider a range of proven, well-suited suspension designs, our engineers turned to (and hot-rodded) a Horst-link 4-bar system. Turning over every rock in pursuit of performance, we adjusted the leverage ratio, shock length, stroke, orientation and mounting location to elicit Niner’s signature kinematics. Using a “right side up” trunnion shock mount, bearings in the rocker arm are free to rotate smoothly. The net result is a remarkably supple, balanced suspension curve that’s equally at home going uphill or down, and ready to take on any trail.
Whether you want to rack up more rides per week, wring out more mileage per ride, or just inject the everyday with a dose of extraordinary, the RIP e9 is ready to roll.
RIP e9 3-STAR SRAM SX EAGLE – EU Specifications
- Durable, trail-ready parts round out the European-spec RIP e9 parts kit. With Rockshox suspension, SRAM drive train and SRAM brakes, it's ready for heavy duty and trouble-free trail rides.
- Rockshox Super Delux Select Plus RT air shock with lockout
- Magura MT5 brakes with 200 mm rotors
- SRAM SX Eagle drivetrain
- Available frame sizes: SM, MD, LG
- Available colors Black
MOTOR: BOSCH GEN4 PERFORMANCE LINE CX 20MPH
FRAME: NINER WFO E9 180MM TRAVEL
DISPLAY: BOSCH PURION
FORK: ROCKSHOX YARI RC 180MM
SHOCK: ROCKSHOX SUPER DELUXE COIL SELECT R 205X65MM TRUNNION (S-350LB, M-400LB, L-450LB)
BATTERY: BOSCH POWERTUBE 625WH
FRONT WHEEL: STANS NOTUBES FLOW D 29, FORMULA CL-811 HUB 110X15MM
FRONT TUBES/SEALANT: TUBES
FRONT TIRE: MAXXIS MINION DHF 3C/EXO/TR 29X2.5WT FRONT
REAR WHEEL: STANS NOTUBES FLOW D 27.5, FORMULA ECT-148S HUB 148X12MM REAR
BRAKES: MAGURA MT5
REAR TIRE: MAXXIS AGGRESSOR 2C/EXO/TR 27.5X2.8WT REAR
BRAKE ROTORS: MAGURA STORM 203MM CENTERLOCK
BRAKE LEVERS: MAGURA MT5
FRONT SHIFTER: N/A
CHAIN: SRAM SX EAGLE 12SP
FRONT DERAILLEUR: N/A
REAR SHIFTER: SRAM SX EAGLE 12SP
CASSETTE: SRAM PG1210 EAGLE 11-50T
REAR DERAILLEUR: SRAM SX EAGLE 12SP
BOTTOM BRACKET: N/A
CRANKSET: PRAXIS BOSCH G4 ISIS 165MM WITH SRAM DM EAGLE RING 36T
SEATPOST: KS LEV SI (S-100MM, MD-125MM, LG-150MM) SADDLE NINER CUSTOM TR WITH CR-MO RAILS, PRINTED NINER GRAPHIC
STEM: RACE FACE AEFFECT R, 35MM CLAMP
HANDLEBAR: RACE FACE AEFFECT R 780MM WIDE, 20MM RISE, 35MM CLAMP
GRIPS: NINER GRRRIPS L/O NYLON FLANGED
HEADSET: NINER INTERNAL ZS SHIS DESCRIPTION ZS44/28.6 | ZS56/40
APPROX. WEGHT: 55.5 LBS/ 25.2 KG
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY