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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Ultra light e-bike with a revolutionary rechargeable hub
Say goodbye to batteries and wires.
We've got together with Zehus who have put everything you need in a tiny and elegant rear bike hub. Brush-less motor, batteries, electronics and sensors. it all stays within 180 mm diameter and 120 mm width. With a battery capacity of 160 WH and a weight of just 3 kg our all in one hub has the highest energy/weight ratio on the market.
Bluetooth connectivity allows you to connect your smartphone to your bike so you can select your favourite power mode, manage your trip data and even lock the bike. Thanks to the BitRide app, your smartphone acts also as a gateway throughout the bitride community, allowing you to access to services such as online diagnosis, bike-oriented navigation, mobility stats and even the possibility of locating a stolen bike.
This revolutionary technology represents the 3rd generation of e-bikes. With a Zehus powered bike, you have the first e-bike that does not need to be recharged! Helping when you need it and recharging the battery where your body can deliver it, BIKE+ technology seamlessly optimise your efficiency while riding, decreasing your effort by 30-40% (in an urban trip).
The first non-plugin parallel hybrid bike!
Furtivoo recovers energy during easy downhill and coasting ready for when your ride turns into more demanding stretches.
Controlled from your smartphone, the BitRide App is fully integrated with bike power functions giving perfect levels of assistance,
We've selected short, straight handlebars which are ideal for gliding through congested traffic.
|250 W – Rear hub + integrated battery|
|160WH 29.6V 5.4AH (14+ miles) with medium assist|
|Assisted speed is 15.5 Mph, software limited.|
Furtivoo's frame is made from 6061-T6 Aluminium. It is 22” 56cm size and comes with a standard seat post and suits inside leg measures from 28.5" (72 cm) to 38" (96 cm). Maximum rider weight is 100 Kgs.
|Single speed with variable assist|
|Speed sensor - Settable assistance level - Bluetooth connectivity through bitride app|
|700C - Black spokes, WTB Thickslick 700x25C Tyres|
Customer ReviewsWrite a review
This is a wonderful bike. Stylish and well designed. Sporty with clean lines. Super lightweight with great assist. Adaptable to suit both you and your terrain. The Bluetooth connection makes it easy to keep on track with speed, distance and battery level. I love the charging option. Can’t get out on it often enough.