Description
ELAIA - Turn everyday rides into elegant arrivals
ELAIA has it all with the Bosch Active Line Plus at its core - an excellent source of quiet reassuring power so you arrive cool calm and collected.
With Suntour SR suspension forks and easy over step through frame ELAIA makes comfort effortless.
Between the pedals is the powerful BOSCH Active-line PLUS, quieter and even more powerful than previous versions - a German designed drive unit for providing the excellent power output and able to climb the steepest of hills. Touch the pedals and you'll immediately feel the smooth power of the Torque Sensing motor waft you up to speed and keep you smiling all the way where friends await.
Dave Atkinson at E-bike Tips said:
The Bosch Active Line Plus motor feels like a big step forward from the motor it replaces, the Active Line. It’s much quieter – to the point of being functionally silent – and it’s more powerful too, with a better feel in use. It’s lighter too. It’s basically better in every way.
An upright riding position lets you enjoy the view and suspension forks even out the ride so you can focus on beauty not bumps.
Let ELAIA whisk you away to a much better place - the hills are waiting!
Specification
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Centre drive Bosch Active Line Plus motor for immediate, natural control - with 50NM of power, ready for the steepest hills Worry-free warranty on all Neomouv bikes:Frame: 5 years; system and motor: 2 years;Battery: 2 years Go further: 35+ mile battery as standard to enjoy more of the day. |
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| 250 W - BOSCH central motor ACTIVE LINE PLUS - 50Nm | |
| 11Ah (400WH 35 miles) Bosch | |
| Assisted speed is 15.5 Mph, software limited. | |
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Hand welded, light and strong aluminium alloy step through frame: 46cm/ 26" wheel, 48cm/28" wheel |
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| Shimano Altus 9-speed derailleur 11-36T | |
| 23 kg | |
| 4 levels of Torque Pedal Assist via LCD screen | |
| FR and RR with hydraulic Shimano Tektro disc - 180 MM | |
| 26 / 28 inch - Double wall rim - Stainless steel spokes | |
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Handy luggage rack and kick stand; LED lights front and back; stay clean mudguards; intelligent charger; |
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Delivery & Returns
Delivery & Returns
Order Confirmation:
As soon as you place your order, we will contact our supplier to confirm that the product you have purchased is available for shipment.
Order Delivery
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@electricrider.co.uk so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@electricrider.co.uk so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at support@electricrtider.co.uk
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
Returns:
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
You will have to arrange your own tracked returns.
Please e-mail support@electricrider.co.uk with details of your return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
These conditions also apply to any bike and/or parts replaced and sent out under warranty.
We strongly recommend that any returns are sent via recorded, special or any other similar delivery service. Ensure that all items are packaged as securely as possible, as we accept no responsibility for any damages or items lost in transit.
Refunds
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Warranty
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@electricrider.co.uk.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email info@electricrider.co.uk
Shipping
To return your product, you should email us at support@electricrider.co.uk
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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