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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Bricks - for the ultimate thrill on the most demanding trails
Bricks is an Enduro type, full suspension electric mountain bike with silent Shimano power to fill up on thrills. No expense spared, fully equipped fun like never before. Our ultimate performance electric bike will power you up the best routes to enjoy perfecting your downhill skills.
This bike is very pleasant to use with a comfortable riding position and a wonderfully lively, determined motor up the steepest climbs and massive fun along winding trails. Be confident and safe when the ride turns precarious.
With a travel of 140mm there's little that will get in the way of a perfect day, out discovering trails others can only dream about.
The Shimano central motor Steps E8000 is a powerful, confident beast with 70NM available smoothly, when you need it in either cadence or torque mode - all settings are fully responsive to your pedal input.
The frame of the VTTAE Bricks perfectly integrates the Steps E8000 engine, its compact profile with a resilient, protective casing is designed to meet the demands of the explorer determined to overcome all unexpected obstacles.
Couple all that to a battery with 504Wh of stored energy and start planning momentous weekends.
The E8000 is also incredibly light at 2.8 kg adding to the freedom felt handling Bricks over all terrain, whatever the weather.
The Shimano system is fully customisation, virtually silent, flexible with an intuitive display interface providing snapshot summaries of important ride data to focus on the fun: Display functions include the time, assistance mode, battery charge level, speed, distance, total mileage, driving time, estimated range, cadence, system diagnostic data.
Its powerful Shimano Steps E8000 mid drive motor, delivering 70Nm torque and Schwalbe Smart Sam performance Tyres will take on challenging terrain with ease. Front and rear Shimano 203 mm hydraulic disc brakes ensure confident braking.
Experience the superb SR SUNTOUR AION 35 suspension forks - Boost Lor DS 27,5 ''
A battery for the weekend: 36V: 504Wh Shimano
Worry-free warranty on all Neomouv bikes: Frame: 5 years; system and motor: 2 years; Battery: 2 years
|250W 36V 70NM, maintenance free, Shimano Steps E8000|
|14Ah 504Wh (45+)|
|15 mph software restricted|
Aluminium - Size 40, 46 or 52
|10 speed with Shimano Deore derailleur 11-13-15-18-21-24-28-32-37-42 T|
|23 Kg including easily removable battery|
|Torque and cadence sensors - 3 levels of assistance - customisable LCD|
|TEKTRO hydraulic disc FR and RR brakes - 180 mm|
|27.5 '' x 2.6 - Ambrosio rim - stainless steel spokes|
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help. Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs Click below to begin.
This will only take you a few minutes and save you hours of wasted time comparing!
Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY