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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
City 250w Bike by MATE
The City by MATE is a high spec folding bike powered by a 250 W motor. The commuter-friendly design weighs just 19.5 kg without the battery and 22.5 kg with and is folded in just 3 easy steps.
Who would love the City by MATE?
You are going to love MATE City folding bike if you are someone who wants the high-quality suspension, disc brakes and terrain tyres, but needs something smaller than a standard bike.
It could be not only the perfect way to get to and from work but also for weekend rides in the country. Stow it in your car boot and get ready to explore beyond your local area. The City by MATE opens up a world of adventures.
Where can you ride the MATE City?
Thanks to the suspension, waterproof and dustproof features and all-terrain tyres you can ride the MATE City across multiple surfaces. These include:
- Cycle paths
- Urban areas
- Off-road trails
- Wet grass
- Uphills and slopes
What’s great about the City 250w by MATE?
The MATE City is powered by a 250 W motor and a 13ah battery. This will take you up to 15.5 mph and a range of up to 50 miles.
You have pedal assist options with the MATE City. Choose from 6 speeds right from 0 which is no assist right up to 5 which is full assist. This gives you options if you are on your way to work and you don’t want to break a sweat!
The 20-inch wheels help the bike to remain compact when it is folded. The great thing is, while this bike is small, it is still suitable for riders from 4’11” right up to 7’0” thanks to the adjustable saddle.
The front and rear suspension are going to give you a smooth ride, whether you are hitting potholes in the city or bouncing about on the rougher terrain of the woodland trails.
What else should I know about the MATE 250 watt City Bike?
MATE City is the ultimate in cycling versatility that is sure to add excitement to your daily life - all without breaking a sweat if you choose.
Easy foldable, lightweight and jam-packed with smart features like full suspension, disc brakes, powerful motor, long-lasting battery and all-terrain tyres.
MATE City 250W is legal worldwide and road legal in the EU according to EN15194 certification without any license.
Adjustable & Portable
Easily adjustable saddle & handlebar height which fits riders from 4'11" / 150cm to 7'0" / 215cm. It's easily foldable in 3 steps so you're able to transport it anywhere, take it on the train or tube, keep it under your desk at work, or put it in the boot of your car!
Nicely packed in a fun, utilitarian design. Hip & cool enough for everyone to ride, it inspires you to head outdoors and take it for a spin.
The MATE City is a perfect commuter e-bike!
- 6 speed computer
- 7 speed gears
- Front & Rear suspension
- Foldable stem, frame & pedals
- Tektro Disc brakes
- Comfortable saddle
- Easily adjustable saddle/handlebar height
- Comes with kick stand
- Motor: 250w
- Battery: 13ah
- Range: 50 miles (80km)
- Speed: Up to 25km/h (15.5 mph)
- Wheel Size: 20” wheels
- Type: Foldable in 3 easy steps.
- Pedal Assist options: 6 speeds from 0 (no assist) to 5 (full assist)
- Water-and dust-proof
- Built-in USB charger
- Suspension: Front and rear suspension for smooth riding
Customer ReviewsWrite a review
My old bike had become too big for me, and the hills around my house are formidable. Now, I am cycling a couple of miles most days at the age of 80. I am getting the exercise, but it is enjoyable because of the battery assist.
The service I received was excellent. I live in a non-VAT country and they even deducted the VAT.
The bike itself is absolutely horrific. Would highly recommend it