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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Lectro is our new range of e-bikes delivering a cutting edge solution for today's environmentally conscious consumers.
As well as power assistance, these bikes have many extra advantages for riders. These include health benefits, environmental benefits, as well as positives for tech-fans.
The beauty of this technology is that it is adaptable. The range is not limited to one single bike style, and therefore can appeal to a number of aesthetic preferences.
Lectro’s range of bike styles provides the perfect entry point into the electric bike market for all audiences.
Lectro Townmaster Gents 36V 250W Aluminium Electric Bike
Designed by the bicycle geeks at Lectro, the Townmaster ebike is the right choice for today's modern cycling needs. This bike has been designed from the ground up to be the perfect bike for the leisure outing, the short daily commute, or that quick shopping trip. The Townmaster is built around an aircraft grade aluminium frame with an integrated compact battery, so all the technical gubbins are hidden, no unsightly power pack and no risk of theft or damage. This clever design weighs in at only 19.4kg and can be ridden in non-powered mode if required or desired! The super-light battery drives a powerful, whisper quiet 250W motor neatly concealed in the rear wheel. The range is around 32km depending on terrain and your level of fitness. Control is at your finger tips through the 5 mode handlebar selector, just start to rotate the pedals and the power assist is delivered smoothly at the desired level. The wide range seven speed Shimano Altus transmission allows you to choose what effort you supply. If things get really hard there's even a walk assist mode so you can jump off and easily push the bike along. Comfort comes as standard on this bike, urban geometry allows for a more upright, natural riding position.
The compact rear triangle and straight blade forks gives the rider pin-sharp control without compromising ergonomics. You can fine tune and dial in your perfect position using the fully adjustable handlebar stem and the micro adjustable seat post. Usability is part of the design. Full length lightweight mudguards protect when the weather is not ideal. Secure four point fixing rear carrier, just in case you need some additional luggage space. Kenda K-Shield tyres for maximum puncture protection. Dual disc brakes with power stop for ultimate confidence in all conditions. Integrated super-bright LED front light for night rides. Convenient charge socket for plug and go top ups. The Lectro Townmaster is a great looking, easy to use bike, cleverly designed to be lightweight and functional in electric assist mode or self powered.
- Frame: Lightweight 6061 T6 aluminium frame. Comfort urban geometry. Disc compatible with replaceable dropout. Bottle cage bosses. Four point rear fixings.
- Fork: High tensile steel. Straight blade. Disc compatible. Mudguard eyelets.
- Motor: 36V 250W rear hub motor. Disc brake compatible.
- Controller: 36V 250W internally mounted.
- Display: 5 mode LED handlebar mounted with walk assist.
- Battery: Li-ion 36V/7Ah. Samsung cells.
- Charger: 36V 2A. Input 230V AC. UK type plug. Charge time 4-6 hours.
- Colour : Teal.
- Wheels: Front and rear 700c double wall 36 hole black rims. Front alloy quick release disc compatible hub.
- Tyres: Kenda Trekking 700 x 38c. Amber wall. K-Shield anti-puncture technology.
- Tubes: 700 x 35/40c with Schrader valve.
- Gear Shifter: Shimano 7 speed Rapidfire M310-7R.
- Rear Derailleur: Shimano Altus 7 speed.
- Chain set: Prowheel alloy 170mm cranks 3/32 x 46T. Silver.
- Chain: KMC Brown 114 links.
- Bottom bracket: Neco cartridge type. 68mm x 122mm.
- Freewheel: 7 speed indexed compatible 14-28T.
- Brakes: Clarks front and rear cable actuated disc brakes with 140mm disc rotors. Alloy three finger levers with quick connect power cut-off.
- Saddle: Velo comfort rail saddle. Black.
- Seatpost: Zoom alloy micro adjust. 27.2mm x 350mm.
- Seat clamp: Zoom 31.8mm alloy. Black.
- Stem: Zoom adjustable angle 105mm alloy ahead stem. Black.
- Handlebar: Zoom 31.8mm 600mm alloy. Black.
- Headset: Full ball bearing ahead with 3 x 5mm alloy spacers.
- Grips: Velo ergonomic comfort sports, trekking 132mm. Black.
- Pedals: Wellgo 9/16" low slip resin platform. Black.
- Mudguards: Full length 700c chromoplastic. Black with dual adjustable stays.
- Carrier: Four point fixing rear mounted. Black.
- Bell: Ping type. Black.
- Weight: 19.4kg.
- Sizing: Available in medium (18.5") and large (19.7") frame sizes. Medium to suit rider height 5'1" to 5'7", inside leg 25" to 29". Large to suit rider height 5'6" to 6'1" inside leg 28" to 33".
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY
dealing with the company was good even though the y promised delivery date slipped but we are in strange times.
The bike its self is good but the finish could have been better especially around the framework where the battery is located.