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Delivery & Returns
Delivery & Returns
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at email@example.com so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lectro is our new range of e-bikes delivering a cutting edge solution for today's environmentally conscious consumers.
As well as power assistance, these bikes have many extra advantages for riders. These include health benefits, environmental benefits, as well as positives for tech-fans.
The beauty of this technology is that it is adaptable. The range is not limited to one single bike style, and therefore can appeal to a number of aesthetic preferences.
Lectro’s range of bike styles provides the perfect entry point into the electric bike market for all audiences.
The Lectro Urban Race provides an assisted range of of up to 45km from its powerful 36 Volt 10.4Ah battery. Rather than having a throttle, the motor helps you along when you start to pedal. With a 21 speed Shimano drivetrain you can still choose a comfortable gear and select the level of motor assistance you require depending on the terrain. Assisted E-bikes are limited to about 15 mph (25kph) and do not require any form of insurance, should you wish the Urban Race can be ridden without the battery as a regular bike.
The Lectro Urban Race is the perfect choice for eating up mile after mile on the black stuff. Its large 700c wheels, lightweight aluminium sports hybrid frame and rigid, straight blade forks are ideal for longer distances but still well suited to venture off-road onto paths and tracks. Fitted with a super slick Shimano 21 speed transmission system with easy to use push button gear selectors, the Urban Race has all the gear ratios you will need. The adjustable angle stem and lo-rise handlebar creates a relaxed riding position which you can fine tune to suit rider requirements. The Urban Race is supplied "naked" but there's clearance for mudguards if you want to equip it for the wet. And, when you need that extra push, the 250 watt brushless motor can be engaged to help you power up those gradients. The large capacity compact lithium ion power pack is mounted low down on the frame to help lower the centre of gravity. The handlebar module lets you select the level of assistance required and displays the battery condition, a 4-5 hour charge will give you around 45km of assisted riding.
MOTOR: Bafang 250W brushless rear hub
BATTERY: DLG 36V 10.4Ah Lithium-Ion
CONTROLLER: 36V 15Ah
DISPLAY: King Meter 5 mode LED
CHARGING TIME: 4-5hrs
PAS: 12 Magnetic points
E-FEATURES: 6km/h walk assist, quick connect cables for easy maintenance, 45 km range (based on average rider weight/ at road)
FRAME: Alloy urban frame with internal routed cables, rear seat stay carrier bosses, curved top tube, and oversize head tube
FORK: Reinforced hi-tensile steel with straight blades
GEARS: 21 speed with Shimano Quick-Fire shifters, Shimano Tourney derailleurs, Shimano indexed 14-34 freewheel, and KMC Chain
CHAINSET: Shimano alloy triple chainset with alloy 170mm cranks
WHEELS: 700c Alloy 36 hole double wall rims, with black spokes, Quando alloy rear hub and 700c x 35c Kenda city tyres
BRAKES: Tektro alloy V brakes with Promax alloy 3- nger type levers
STEERING: Promax alloy adjustable 4-bolt front loading stem and Promax alloy 660mm lo-rise handlebar with Velo PAHs compliant sports grips
SADDLE: Velo sports saddle with alloy micro adjust seat post
FEATURES: Alloy seat clamp with allen key bolt, alloy kick stand
FRAME SIZE: 19” Gents, 17” Ladies
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help! Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs! Click below to begin.
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY