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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
FREE GIFT: Commuter pack: front and rear LED lights, side-stand and mudguards are included FREE for a limited time only.
With a near silent, stealth-like high torque motor from Aikema which is smaller, lighter and more powerful than others in our range Ticket is just what the discreet electric cyclist needs. It's light - just 16.5 Kgs - our lightest bike in fact. Can you spot the battery?
Hidden within the frame is a Samsung battery capable of taking you at least 18 miles - probably much more. This isn't a range for everyone but it will suit many. Or simply choose the upgrade battery, good for 33 miles or more and still completely hidden within the frame.
While it's painfully obvious that this bike will turn heads with it's charm, the 250W motor and 7Ah battery powering this gem might not be so apparent. This stylish commuter style electric bike maintains the sleek, clean look of an ordinary road/fixed gear bike, with a twist!
Statistics show that 4/5 city commutes travelled by car are 5 miles or under, and we all know traffic drains the fuel tank so why not witch to the smarter, more efficient mode of transport?
Juicy Bike's Ticket holds a 7Ah Samsung battery subtley hidden within the tubular Alluminium frame, powering a 250W high torque Aikema rear hub driven motor boasting a silent, silky smooth power delivery of over 50NM torque designed to kick in upon the touch of the pedals. Dave Atkinson for E-Bike Tips stated "It’s quite an impressive motor system really, performing better than most of the hub motor bikes I’ve pointed at the hill." The Agility and performance of the Ticket cannot entirely be put down to it's impressive hardware... Weighing at 14.9KG, this is Juicy's lightest bike, holding a prestigious power to weight ratio.
The power is altered by a slim 5 level LCD display on the left handlebar which also monitors your speed and battery life. Tektro hydraulic disk brakes will slow your role regardless of the conditions, with slightly more cushioned tyres than your standard commuter bike to ensure grip, comfort and durability.
The Juicy Ticket has truly filled a gap in the market, incorporating stunning design and powerful hardware at the price of a fairly average road bike!
- Motor: 250W High TQ Aikema Rear Hub
- Frame: Aluminium
- Forks: Aluminium
- Gears: 8 Speed Shimanor
- Brakes: Tektro Hydraulic Disk
- Wheels: 700C
- Battery: 7Ah (280Wh) 10.4Ah (375Wh) Samsung Internal
- Range: 20 Miles, 33 Miles*
* This will vary depending on weight of user, terrain and mode of pedal assistance used
The Open Ticket is now available and has a slightly smaller, 18" frame. CLICK HERE TO VIEW
We wanted to produce a really lightweight and powerful electric bike, that's comfortable to ride and yet affordable for everyday use.
Ticket's motor is a high torque Aikema producing over 50NM and is virtually silent with some very nicely engineered internal gearing that produces an amazing amount of power from such a small unit weighing just 2.1Kgs.
Ticket's responsiveness is a result of specially tweaked software configured within a sinusoidal controller.
Ticket comes complete with an LCD Display, fully integrated with bike power functions and which has 5 levels of assistance, showing an odometer and speed output.
We've selected short, straight handlebars which are ideal for gliding through congested traffic.
We think Ticket's just simply perfect for the job and everything is designed to be Bike Shop Standard fittings, so there's plenty of customising available too.
|250W High TQ Sensor hub from Aikema|
|280WH/7.8AH (18 miles) or further still: 33 miles with our 375WH/10.4AH upgrade battery|
|Assisted speed is 15.5 Mph, software limited.|
Ticket's frame is made from 6061-T6 Aluminium. It is 20” size with a standard seat post as standard and suits inside leg measures from 28.5" (72 cm) to 38" (96 cm). Maximum rider weight is 100 Kgs.
|Shimano 8 Speed Acera derailleur with paddle shifters.|
|Pedal Torque sensor - power as soon as you push the pedals. And all Juicy Bikes have a Walk Assist button too.|
|Tektro Hydraulic Disks, front and rear.|
|Aluminium double walled reinforced, 13G spokes, Continental Contact puncture resistant tyres, 700C with reflective side strips|
Commuter pack: front and rear LED lights, side-stand and mudguards are included FREE for a limited time only.
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help. Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs Click below to begin.
This will only take you a few minutes and save you hours of wasted time comparing!
Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY