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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Roller - Lightweight Step Through Refined Hybrid 250w
Is it a hybrid or is it a step-through?
Who cares - We think Roller belongs everywhere (and it's certainly unique).
With a near silent, stealth-like high torque motor from Aikema which is smaller, lighter and more powerful than any other in our range Roller has the understated might to will you up the steepest hills with a certain arrogance and just a little smugness.
With Roller you are never left alone.
Together, you'll maintain your calm in the most demanding of terrain. Roller's electric torque sensing system will work with you, precisely multiplying your effort on the pedals, instantly from the get-go.
With levels of assistance to suit your energy Roller will become a true friend indeed. Together your regular commute becomes a triumph and your leisurely weekend ride turns into an epic adventure.
Enjoy the view.
A smooth drive system is complemented with light mono-shock suspension trimming off kilos and turning cobbles into tarmac. In other words it's light, smooth and whisper quiet without the mechanical clutter other bikes need to smooth their rides.
Press down and Roller's already joining you on your next adventure...
Cycling Weekly said Roller is "A very powerful electric bike" and "Even uphill, the performance of Roller is stunning"
E-Bike Tips said Roller is a "Good-looking city machine with a near-silent motor" and "A quiet, good-looking city bike at a decent price"
We wanted to produce a lightweight but powerful electric bike, that's comfortable to ride. To achieve all of that some very special components came together to create Roller:
Roller's motor is a high torque Aikema producing over 50NM and is virtually silent with some very nicely engineered internal gearing that produces an amazing amount of power from such a small unit weighing just 2.1Kgs.
Roller's responsiveness is a result of specially tweaked software configured within a sinusoidal controller.
The front LED light is powered from the main battery. Roller's rear light is self-powered, just in case the main battery gets all used up during the day.
Roller has a standard LED display to control the bike or an optional LCD Display, fully integrated with bike power functions and which has 5 levels of assistance, odometer and speed.
We've selected wide, comfortable handlebars which have our snazzy, quick adjust mechanism and are swept to provide a wide range of arm and wrist positions, quickly.
Roller's lightweight RST aluminium forks use a single shock absorber with 35mm travel and weigh just 1.4Kgs.
|250W High TQ hub from Aikema|
|380WH/10.5AH (33 miles) or 470WH/13AH (50 miles) with medium assist|
|Assisted speed is 15.5 Mph, software limited.|
Roller's frame is made from 6061-T6 Aluminium. It is 18” size with a suspension seat post as standard and suits inside leg measures from 26.5" (67 cm) to 36" (91.5 cm). Maximum rider weight is 100 Kgs plus 25 Kgs extra luggage.
|Shimano 8 Speed Acera derailleur with paddle shifters.|
|Pedal Torque sensor - power as soon as you push the pedals. And all Juicy Bikes have a Walk Assist button too.|
|Tektro Hydraulic Disks, front and rear.|
|Aluminium double walled and reinforced, 13G spokes with Kenda Puncture resistant tyres, 700C|