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Delivery & Returns
Delivery & Returns
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at firstname.lastname@example.org so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Infineum Extreme is the first electric bike from the new Infineum brand of high-end electric bikes. Based on an innovative British design the Infineum Extreme takes a major step forward in power assisted cycling with the longest ever continuous cycling distances, a result of the unique Infineum stackable LPX battery system.
The Infineum range brings a radical new concept in power-assisted-cycling by introducing for the first time a unique patented stackable battery system that multiplies the travel distance as extra batteries are added to stack on the dedicated rear rack. For long journeys between recharges the Infineum Extreme can accommodate extra batteries on the same rack, so greatly extended distance journeys become feasible, without stopping to change the batteries or recharge.
The Infineum Extreme is built for quality, incorporating quality components throughout, including Shimano Alivio gears and brake sets, Rock Shox shock absorbers and a Cane Creek headset. A back lit bicycle computer shows battery level and speed mph. The Extreme is based on a lightweight aluminium frame and weighs just 20kg including the battery.
The Extreme Electric Bike like all Infineum bikes use a Patented Stackable Battery System
The Epicycle Friction drive motor weighs only 1.82Kg and is situated in the front wheel hub, making it easier to remove than the usual rear position, where gears may get in the way. The lightweight technology gives 200 watts of pure power, ensuring perfect balance for an effortless and enjoyable journey
Modular connectors allow the components to be attached to a central wiring loom, which is housed and hidden inside the frame. This offers an aerodynamic, streamlined, aesthetically pleasing design as well as protection from the elements. Consequently, servicing is made as easy as possible, giving the rider the ability to simply unplug the components at source.
High quality branded components such as Shimano Alivio gears and Rock Shox shock absorbers enhance the performance and ride experience of the Infineum Extreme. 24 gears operated by Rapidfire trigger gear shifters and quality V-brakes make the Extreme ideal for both recreational and conventional cycling.
The Rock Shox Dart 1 aluminium and steel forks with coil springs compliment the Shimano range to give a lightweight, comfortable journey.
- Motor: 200w Intelligent Brushless Motor in Front Hub
- Frame: Adult Size Lightweight Aluminium MTB Frame
- Forks: Front Shock Absorbers - Rock Shox Dart 1
- Gears: 24 gear mechanism
- Brakes: Shimano Alivio V-brakes front and rear
- Wheels: 26in Wheels
- Battery: 36V 6.5Ah - 25-33 miles with pedalling on a flat surface (Low power level)*
* This will vary depending on weight of user, terrain and mode of pedal assistance used.
- Motor power only – Up to 15mph Assisted power
- Lightweight with greater than 80% motor efficiency
- Pedelec power assistance - Can be ridden as a bicycle Intelligent brushless motor in front hub
- Bicycle computer – back lit display showing: - Speed mph - Battery level Odometer - Select level of assistance
- Shimano Alivio: - Trigger gear shifters - Brake levers - 24 gear mechanism
- Shimano Alivio V-brakes front and rear
- Cranks (170mm) - Chain Wheel Set 28/38/48 teeth
- Front Shock Absorbers – Rock Shox Headset
- Headset – Cane Creek
- Lithium Polymer battery – 36V 6.5Ah = 234 Watt hours
- 18-30 miles per battery with pedalling on a flat surface
- Full battery recharge in 5 hours Recharge the battery for 1000 cycles
- Battery discretely locks into cycle
- Physical Features: Diamond shaped aluminium frame - Metallic Black/Silver 26 inch wheels
- Forks – Rock Shox Dart 1
- Handlebar height – 102cm to 104cm
- Saddle height – 90cm to 104cm
- Length of cycle – 171cm
- Weight without battery – 18.24kg
- Battery weight – 1.82kg
- Weight including battery – 20.06kg
- Extras Included:
- Rear rack supporting up to 15kg
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY