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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Ghost Hybride Square Trekking B5.8 E-Bike 2020
The ideal journey companion, this multi-purpose E-Bike makes sure that every adventure is more enjoyable, requires less effort and conveniently carries your essentials securely and safely. Ghost’s Hybride Square Trekking E-Bike is equipped with a Bosch Performance CX motor drive that provides a powerfully efficient pedal-assisted push wherever your cycle route takes you. It also features a Shimano XT 11-Speed drivetrain and RockShox Paragon suspension forks, so you can set your destinations farther from home and confidently explore further that you have travelled before.
Versatile and Reliable Commuting and Trekking E-Bike
This versatile and dependable ride is kitted out with Tektro hydraulic disc brakes, lights, a rear pannier rack and a kickstand. This combination ensures you are visible and in control at any time of the day or night, in even the wettest of weather conditions.
Formula Hubs, Rodi Rims and Continental Contact Plus Tyres
Engineered to roll fast and stable aboard Formula/Rodi wheels, which are wrapped in Continental Contact Plus tyres that give exceptional puncture resistance and superb grip wherever your journey takes you. This Ghost Hybride Square Trekking B5.8 E-Bike is the perfect commuter, long-distance trekker and epic journey partner that you can rely on wherever your ventures take you.
- Frame: Hybride SQUARE Trekking AL
- Forks: RockShox Paragon Gold RL Solo Air 65mm
- Chainset: Samox EC-38-F5-ISIS 16T
- Shift Levers: Shimano XT SL-M8000, 11-Speed
- Rear Derailleur: Shimano XT RD-M8000 Shadow Plus 11-Speed
- Cassette: Shimano SLX CS-M7000 11-42T, 11-Speed
- Rims: Rodi Blackrock 622x21mm 32H
- Tyres: Continental Contact Plus 42-622
- Front Hub: Formula DC 20 QR
- Rear Hub: Formula DC 22 QR
- Brakes: Tektro HD-T285 2/2 Piston 180mm
- Handlebars: Satori Deviant Bow 680mm Rise 12mm Dia. 31.8mm
- Stem: Satori HL Stealth 6 31.8mm
- Saddle: Justek 3050 HRN
- Seatpost: Satori Sorata Fury 31.6mm
- Display: Bosch Intuvia
- Motor: Bosch Performance CX
- Battery: Bosch Power Pack 500 Wh
- Charger: Bosch Charger 2 Ah
- Front Light: Busch & Müller Lumotec IQ-XS
- Rear Light: Busch & Müller Toplight View
- Kickstand: Pletscher
- Rear Rack: Ghost SQUARE Trekking Carrier
- Gear Hanger Part Number: EZ1954
- Weight: 24.9kg