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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Emu Step Through 250W Electric City Bike 2021
The Emu Step-through Electric Bike is produced to an extremely high manufacturing standard. The heat-treated, anti-corrosive, aluminium frame makes this electric bicycle both highly durable and one of the lightest eBikes in its class. In addition, they only use top of the range components which ensures all of their bikes will continue to produce peak performance for years to come.
The 36 volt SDI eBike battery powered with Samsung battery cells has an in-built ‘Smart Battery Management System’ to achieve the lowest self-discharge rate. Coupled with its powerful 250 watt electric motor, the battery will produce all the power you need to tackle steep slopes and hills. In addition, the bike also has a built-in USB port so you can charge your phone on the go.
With an Emu Electric Bike you no longer have to worry about sudden stops thanks to the top-quality Shimano Brakes and Gears system that keeps you in control at all times. To help manage and adjust the bike's performance to suit your riding needs, Motor and Brake Fingertip Controls are fitted as standard, helping to ensure a pleasant ride throughout your journey. All of Emu's bikes come fitted with integrated safety lights that are powered by the internal battery, making sure you’re visible to other road users at night and in poor, low visibility, weather conditions. In addition, the CST Sensamo Allround tires offer APL (Anti Puncture) reinforcement for improved puncture protection and grip.
A great deal of design and manufacturing time goes into every aspect of their bicycles, resulting in an eBike that offers unparalleled style and build quality at this price. For added peace of mind, all of our electric bikes come with a 2-year warranty (excluding normal wear and tear).
We now have a choice of battery types with two different Amp Hours (Ah) which will extend the range you can travel from a single charge:
- 10.4Ah: 30 to 50 miles , or 50 to 80 km.
- 14.5Ah: 40- 65 Miles; or 65-100kms.
All of our Electric Bikes are produced to an extremely high manufacturing standard. The heat-treated, anti-corrosive, aluminium frame makes this electric bicycle both highly durable and one of the lightest eBikes in its class.
In addition, we only use top of the range components which ensures all of our bike’s will continue to produce peak performance for years to come.
Motor and Battery
As standard, our e-bikes come with a 10.4 36 volt SDI eBike battery powered with Samsung cells which have an in-built Smart Battery Management System to achieve the lowest self-discharge rate.
Coupled with its powerful 250 watt electric motor, whatever battery you choose you will produce all the power you need to tackle steep slopes and hills.
In addition, the bike also has a built-in USB port so you can charge your phone on the go.
Brakes and Performance Management
With an Emu Electric Bike you no longer have to worry about sudden stops thanks to the top-quality Shimano Brakes and Gears system that keeps you in control at all times.
To help manage and adjust the bike’s performance to suit your riding needs, Motor and Brake Fingertip Controls are fitted as standard, helping to ensure a pleasant ride throughout your journey.
Colour Handlebar Display
The new LCD display is packed with features that make it easier to manage our e-bike and monitor your riding habits, including:
- Speed display
- Smart battery indicator
- Odometer with single trip distance tracking
- Power assist control with 5 settings
All of our bike’s come fitted with integrated safety lights that are powered by the internal battery, making sure you are visible to other road users at night and in poor, low visibility, weather conditions.
In addition, the CST tires offer APL (Anti Puncture Layer) for improved puncture protection and grip.
Free Two Year Warranty
A great deal of design and manufacturing time goes into every aspect of our bicycles, resulting in an e-bike that offers unparalleled style and build quality at this price.
For added peace of mind, all of our electric bikes come with a 2-year warranty (excluding normal wear and tear) and a 14 day exchange plan as standard.
- Motor: 250w brushless front hub motor
- Frame: 18" Lightweight Alloy
- Forks: 26" straight rigid
- Gears: Shimano Nexus 7 gear hub, grip shift
- Brakes: Shimano V-Brakes, Tektro power cut-off brake lever
- Wheels: 26" Alloy double wall rims with CST Sensamo Allround puncture resistant tyres
- Battery: 10.4Ah up to 50 miles / 14.5Ah up to 65 miles*
* This will vary depending on weight of user, terrain and mode of pedal assistance used.
- Recommended for riders 5'1" & above!
- Lightweight: 23kg
- Motor: 250W front hub
- Sensor: Crank moving sensor, pedal assist
- LCD Colour Display: Digital 5 power levels, State of charge, Speedometer functions in mph/kph, controls for bike lights, USB Port for charging a mobile phone
- Battery: 374Wh with Samsung battery cells, integrated in frame, removable
- Range: 10.4Ah - up to 50 miles or 14.5Ah - up to 65 miles.
- Charge time: 6-8 hours from flat
- Frame: Aluminium Alloy
- Size: Step Thru 46cm
- Wheels: 700c Puncture Resistant
- Colour: Grey, Navy, Light Blue, Fuschia
- Gear hub: Shimano or Enviolo Hub Gears, grip shift
- Brakes: Shimano V-Brakes, Tektro power cut-off brake lever
- Lights: Powered from the bike battery, switch on/off using display on handlebar
- Grips: Ergonomic
- Saddle: Velo Comfort
- Bell: Integrated in left brake lever
- Max Rider Weight: 120kg
- Weight: 24kg
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help. Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs Click below to begin.
This will only take you a few minutes and save you hours of wasted time comparing!
Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY
The Emu Step Through 250w is far more than I expected. I haven’t ridden a bike for 30 years (except exercise) and this was such a joy and the help for the steep hills around my home was brilliant. It is comfortable and easy to ride. The bike itself is good looking having a nice retro feel about it. I was a bit concerned about the weight of an electric bike but didn’t need to worry as it was not a problem. This is also a very good offer with the free bicycle lock and discounted price. Recommended to other novice riders like me.
My Emu seems wonderful, though I have to say I haven't been out other than 3 short rides as the weather has been so poor. So I haven't really tested it on a long ride yet. But all seems very easy to use.
Very happy with the bicycles great service, well informed about the bicycles,
Me and my wife are very happy with the bicycles, the service and well made and great value for money, 🙂🙂
The Emu is a great bike even though it's on the haevy side. The power combined with the 7 speed hub gear is perfect for picking up speed in traffic and for those long and steep hills. Good construction and a very comfortable ride.