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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 1-3 working days to arrive. Call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Roam Step-Through by Emu
The Roam Step-Through by Emu is a road bike with an edge - electric power! The 250 W 36 V front hub motor will stand you in good stead for travelling with ease.
Who would love the Roam Step-Through by Emu?
The Roam Step-Through would be a great option for someone looking for a comfortable and stylish road bike with battery power. The step-through design means that it is suitable for all clothing. You would be able to hop on whether you are wearing a skirt, work suit or dress. No need for bib shorts here!
This could make it the ideal commuting solution, or casual weekend activity.
Where can you ride the Roam Step-Through by Emu?
You can ride the Roam comfortably in urban areas, such as towns and cities. You would also be able to take it on cycle paths and even go up hills. Here are a few places this bike would be suitable for:
- Towns and cities
- Cycle paths
- Cycle routes
- Country roads
- Hills and slopes
What else should I know about the Roam road bike?
The Roam Step-Through is a fantastic bike. Depending on the battery option you choose it can have a range of 27-45 miles or 35-55 miles per charge. Charging the bike battery is easy and fills up from flat to full in just 6-8 hours.
Enjoy the 7 speed Shimano Rear Derailleur gears and the Tektro V-Brakes. Both of which will help you make your ride feel more controlled.
The bike itself weighs 24 kg and is capable of taking a 120 kg rider. You can select from 4 colours to suit your tastes, light blue, Fuschia, grey and navy.
Packing lots of stuff? The back carrier will be a godsend. You could also add an additional basket to the front. When it comes to unpacking your things, use the kickstand to prop the bike up and unload your goods.
We’re delighted to introduce a new bike to our range – the EMU Roam, a new high specification eBike with the same great build quality and style you’d expect from EMU, at the very attractive price of £999 (RRP). The Roam is available in a range of great colours as either Step-Through in blue, grey or black or alternatively as a Crossbar in navy blue or racing green – colours options which are already very popular in our existing range.
The Roam's main distinction from the EMU Classic lies with its 7-speed Shimano derailleur gears, LED display and Carrier mounted battery available as a 10.4Ah battery or upgrade to a Samsung 14Ah battery for an additional £200 (RRP). In addition to this, the Roam comes with front and rear mudguards, puncture-resistant tyres, a rear carrier and more. No lights
Whether for leisure or commuting, you’ll benefit from all the health benefits of using an EMU eBike, in addition to reducing pollution associated with normal modes of transport. The EMU Roam is a highly cost-effective and reliable transport alternative that will get you to your destination quickly, without leaving you exhausted upon arrival!
As you would expect with EMU, the Roam is very well-built and comes with a 1-year warranty.
Specification Overview Model Roam Retail Price £999 – £1199 Colours Available Step Through: Light Blue, Fuschia, Grey, Navy Crossbar: Navy, Racing Green Frame Size Step Through: 18 inch Crossbar: 20 inch Electric Battery Style Integrated Frame Battery Battery Size 10.4Ah or 14.5Ah Display LCD Display with 5 Power Assist Levels Range 10.4A: 27-45 miles, 14.5Ah: 35-55 miles Motor Front Hub Motor 36V 250W Essentials Frame Aluminium Alloy Wheels 700c Wheels Tyres Puncture Resistant Tyres Gears Shimano 7 Speed Derailleur Brakes Tektro V Brakes Stem Adjustable Aluminium Alloy Lights No lights Kickstand Yes Saddle Velo Comfort Saddle Grips Velo Grips Additional info Weight 22.5kg Max Rider Weight 120kg Rear Carrier Weight Limit 25kg
Bike is brilliant and the company went above and beyond to make sure all went smoothly. Thank yiu
We would love to review them but not yet delivered! John
The Emu Roam Free e-bike offers good styling looks and build quality for the price. It rides well comfortable and climbs steep hills with little effort very pleased with the bike. small problem is rust around lower parts of the rack.does not effect pleasure of the ride.
I ordered late on a sunday and my bike was deluvered by 9 on the tuesday.
Few things to fix to the bike and youre ready to go.
Delivery time was excellent. Bike is fantastic qualuty. Cannot fault in any way.
Thank you electric rider for making what could have been an expensive scarey choice off the internet to actually being the best purchase and service ive ever made.
I was very pleased with the attention given to me to allay my concerns in having my EMU bike delivered in time, being so near Christmas. I was assured that I would get it in time and I did. Many thanks. John W.