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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive. Always call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Lite by E-GO
The Lite by E-GO is super light and super compact. In fact, it is one of the lightest and smallest bikes on the market, weighing just 15 kg. But don’t let that fool you into thinking that it hasn’t got power. It’s small but mighty with a 250 W 36 V motor that can take you up to 25 km/h.
Who would love the Lite by E-GO?
You’ll love the Lite by E-GO if you want something commuter-friendly that you can easily stow away in a train, caravan or car boot. It is also the perfect solution for someone who wants a bike for exercise but doesn’t have a huge amount of space for storage.
You’ll love the Lite by E-GO whether you are 28 or 82. It is a bike that offers something to all.
Where can you ride the Lite by E-GO?
You can ride the Lite folding bike comfortably on tarmac surfaces and cycle paths. You might like to ride the bike on the following surfaces:
- Cities and urban areas
- Cycle paths
- Country roads
- Hills and slopes
What’s great about the Lite by E-GO?
The Lite folding bike has a single speed gearing system that is designed to cope without pedal assistance. It also means that there is minimal maintenance and adjustments to make on your journey.
The LG 6.4ah battery is capable of taking you up to 50 km on a single charge. Of course, this will be dependent on rider weight, terrain and weather conditions. When you are ready to charge it up you can do so by removing the battery and taking it indoors, or charging it in situ.
The 16-inch wheels help to keep the bike compact when it is folded. When it is in this case it will come in at just 82x37x68. Perfect for transporting and storing!
While this bike is small, it is capable of carrying 100 kg. This includes the rider and any luggage which can easily be attached to the back of the bike.
E-GO Ultra Lightweight, Beautifully Built and a Reliable Folder!
The ultimate in compact, lightweight travel, the e-go Lite is our best seller and one of the smallest and lightest electric foldable bikes on the market, weighing just 15kg net. With its 250w 36v motor it’s capable of 25kmph.
It’s unique seat post contains a 6.4ah LG branded battery (7ah Samsung available as an upgrade) that really packs a punch, with a range of up to 50km (depending on mode used and conditions).
It can be charged in situ or removed and charged indoors. With 16” wheels and the simplicity of single speed, the bike is geared perfectly for use with or without the motor.
It’s lightweight aluminium frame is strong enough to take an impressive 100kg payload, folds with 4 easy steps in seconds to stow away, on a train, caravan, motor home, boat, apartment or in the boot of your car.
Think your bike riding days are over, this bike is really popular with the older generation, giving them a new lease of life, enabling them to return to cycling and get regular exercise. We have many customers in their 60’s,70’s, and 80’s With 4 modes including: Walk, pedal-assist, cruise and normal bike mode it has everything you need for a modern method of travel.
Comes in 3 great colours -Satin black, Gloss red and metallic white
Fully loaded- Comes complete with front and rear mudguards- Front and rear lights- Disc brakes-bell- Reflector.
• 15 kg net weight.
• Foldable in 4 easy steps.
• 6.4ah branded LG battery (upgradable to 7ah Samsung).
• 4 modes: Pedal assist, cruise, walk and standard bike mode.
• Includes: Mudguards, Lights (front and rear), bell and reflector. Other accessories available.
• 3 Great colours: Satin black, Gloss red, Metallic white.
• 250w 36v motor.
• 16” wheels.
• Folded size 82x37x68.
• 100kg payload.
• Free Express shipping.
• All parts available, Full 12 month guarantee
Customer ReviewsWrite a review
It is exactly what I wanted: going up hills is like riding on the flat. It is light-weight and easy to charge up. I love it!
You will need help in assembling the bike, unless you are an engineer.