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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Decent X7 Electric Scooter (with 10" Tyres)
The X7 is an inexpensive, no-nonsense folding electric scooter. It does away with needless frills like metallic paint, coloured lights and focuses instead on real-world benefits with large tyres and a battery you can swap out in seconds. It is a decent quality scooter for people who enjoy riding.
Unlike other scooters, the battery on the X7 can be removed from the head tube in seconds, with no tools. Swap the stock 5Ah battery out for a 6.4Ah unit to expand your range, or throw a few of these inexpensive batteries into a backpack to extend its range further than any other scooter in our store! These lightweight, compact batteries can be charged in under 3 hours, externally from the scooter with the standard charger, meaning you can always have one topped up and ready to go.
Paired back but not basic
Opting to cut the fat, Decent have delivered a frill-free scooter that covers the basics, to a high standard. Fitted with large grippy tyres, simple throttle control, headlights, taillights and even cruise control, it is a joy to ride. It also retains the usual bright LED display showing essential information including current speed (in kph or mph) estimated battery capacity and current drive mode.
A comfortable ride
When it comes to tyres, bigger is definitely better. The fat 10inch tyres provide a plush ride, improving ride-comfort and reducing fatigue on longer journeys. This pneumatic setup uses the common schrader ‘car-type’ valve ensuring you can pump your tyres up everywhere.
The soft, deep sidewalls do a fantastic job of soaking up the bumps but also mean that the tyre can be easily removed and refitted without specialist tools, should they need to be replaced or a puncture occur. The large diameter tyres also grant the scooter excellent ground clearance for riding over rougher terrain.
From a short push off, the X7 will hit 15.5mph in ‘sport’ mode and climb a 15 degree incline all thanks to its torquey 350w front hub motor. Tap the menu button and switch to Standard or Eco drive modes, offering lower top speeds ideal for cruising to maximise that 15 mile per-battery range.
Alongside the braking force of the hub motor, the rear wheel features a powerful mechanical disc brake to quickly bring the scooter to a halt. Standing on the rear fender can further shorten braking distances in emergency situations. Mounted ahead of the metal brake lever is a small bell for announcing your presence, whilst the scooter also features an LED headlight plus an LED rear running light that flashes during braking.
Reliable to ride and own
Utilising a tried and tested clamp mechanism with minimal play, the X7 feels safe and sturdy. Compared with other scooters, it offers great rider confidence when paired with the grippy rubber footplate and handlebar. Fitted with mudguards it can even be ridden on wet surfaces. At 102cm from the deck, the scooters handlebars are perfectly positioned for comfortable use by adults.
Weighing just 13kg, it can be easily lifted, the majority of the mass in the oversize headtube that can be grasped to for carrying when folded. Collapsed down it measures just 108 x 42 x 46cm, compact dimensions that allow it to fit under a train seat, or stow in even the smallest of car boots. Tight on space? The grips can be easily unscrewed by hand, should you need to fit the scooter down the back of the sofa. Unfolded, the securing prong doubles up as a luggage hook for small bags.
- Max speed - 25km/h
- Max range - 25km
- Charge time - 2-3 hours
- Max rider weight - 100KG
- Dimensions (Folded) - 1083 x 420 x 460 mm
- Dimensions (unfolded) - 1083 x 420 x 1186 mm
- Weight - 13KG
- Tire size - 10inch
- Max incline - 15 degrees
- Battery capacity - 5Ah
- Charge power - 67.2W