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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Dawes Cycles Falcon FLO – 2 Colour Options 36V Electric Bike 2020
Available in two different color options (Black/Silver or Black/Blue) the impressive Falcon Flo looks just as good as it performs! Ideal for those cyclists wanting a folding ebike, but not wanting to be stuck with boring old traditional designs.
With the tried and tested 20″ wheel folding bike platform, we’ve reinvented the frame design using a die-cast magnesium alloy material, allowing for smooth, sleek curves that create an ultra modern-looking bike.
The quality 36V7.8Ah lithium-ion battery discretely fits into the rear of the frame and can be charged on or off the bike thanks to it being easy to remove and carry into your home. Whilst in the bike it’s held firmly in place under lock and key, so security, while you’re out and about, has also been considered.
The easy to use handlebar display helps you change between 3 different power modes, assisting you up to 25kmh and taking you around 60km per charge. Once you’re done, it folds neatly and holds itself in that state using strong magnets which makes life lots simpler when moving the bike when folded. We even included a small jockey-wheel at the lowest point of the frame; not only does this prevent the chainring from touching the ground when folded, but it also services as a handy third wheel when maneuvering the bike in storage.
|Frame & Fork|
|Sizes:||20″ Wheel, Folding Frame (14.5″)|
|Frame:||Falcon Die cast magnesium alloy unisex Folding Frame with integrated 7.8Ah battery|
|Fork:||Rigid fork with disc mount|
|Headset:||1.1,8” Threaded, Semi Integrated|
|Handlebar:||Flat bar, 560mm wide|
|Stem:||Alloy Quick Release 3D die casting integrated Stem|
|Shifters:||Shimano SL-TX30-6R 6 speed|
|Rear Derailleur;||Shimano RD-TY300 6spd|
|Chainwheel:||Prowheel 165mm cranks, 44T chainring|
|Bottom Bracket||68 x 127.5mm unit|
|Motor||36V*250W Rear Hub motor|
|Display||Handlebar mounted LED Display|
|Sensor||Integrated speed sensor|
|Battery||36V7.8Ah (integrated into frame)|
|Charge Time:||3-5hrs (can be topped up as required)|
|Brakes:||Mechanical Disc Brakes, 160mm Rotor|
|Brake levers:||Alloy lever|
|Pedals:||9/16” axle, Folding Pedals|
|Rims:||Aluminum 20″ Mag wheels|
|Tyres:||20 x 2.125″ City Tyres|
|Seat Post:||31.6mm x 350mm|
|Saddle:||Falcon Comfort saddle.|
|Weight||19.9kg (incl. battery)|
|Accessories||240V Mains Charger, Alloy Kickstand, Front & Rear miniguards|
Customer ReviewsWrite a review
I went to our local dealer to test two of the new folding electric assist bikes they had in stock . One was a conventioal Raliegh with similar spec as the Falcon . The two bikes couldn't have been very different .
I didn't anticipate the Falcon's ability , the ride is smooth , with clean gear changes , comfy and very positive in the way it handled . The electric assist is easy to operate and gives just the right amount of extra 'power' when needed . The styling is very neat in that the aloy beam frame hides all the cables with no ugly welds , the lines of the bike are smooth and look like a much more expensive machine . The weight is average for the type of bike it is and does take some effort to get it into the back of the car .
The gear shifter is well made by Shimano and offers 6 gears , which seems to be enough for most roads .
The tyres are the cheapest you could put on a bike , not that good and are nylon made in China ( they will be replaced in the coming months ) ...
Cable operated disc brakes front and rear with good stopping power and easy to maintain . The saddle is very comfy and will stay on the bike .
The overall quality of the build is pretty high considering the price and is competitive and about right .
A couple of points to mention would be the battery, the mudgards and the rubber flap that covers the battery compartment .
Firstly the battery . in my view it would be best to re charge the power pack after around 50 % of use , don't let it run down completely this will help with longevity .
Apparently the battery is good for around 500 charges and then will need replacement .
The mudgards are pretty useless especially the rear gard , it doesn't cover the gap between the battery compartment and will let in the wet and crud . I've changed the front gard for the rear and ditched the rear gard . This works far better and offers some protection from the rear wheel. The rubber flap coveing the battery compartment doesn't slot into any grooves around the holder and does need to be fixed with some velcro or similar .
Conclusion - All in all a very good bike with some minor faults which are all fixable ...