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Delivery & Returns
Delivery & Returns
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order. When in-stock, items can take 2-5 working days to arrive - this timeline has been affected by COVID19 on some items - please get in touch before you order for an accurate timeline. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at firstname.lastname@example.org so that we can help.
During COVID19 delivery times can be delayed - get in touch with us first to clarify a timeline.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
Sorry, this isn’t possible. Our delivery service provider(s) have no influence on the exact delivery period. In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our manufacturer's warehouses are covered by their policies. Should something be damaged, please get in touch.
When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is unused and in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and typically take up to 21 working days to reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Dawes Arc II 36V Electric Bike 2020
You may have guessed from the name, but our new ARC II is an improved version of our previously very popular ARC folding electric bike. Not only does an electric bike offer the convenience of allowing you to get further, quicker…but this model also neatly folds away to be stored at home, at the office or on public transport. The frame has received the greatest improvement with its more sleek looking design, and the battery is discretely hidden away inside the tubing. Not only does it power the 250W rear motor, but it also has a port for charging mobile devices on the move too! On a full charge you’ll have no issues riding approximately 30-35km which should be more than enough for most commuters and leisure cyclists alike. And, as with all our e-bikes, you can charge the battery on or off the bike.
Dimensions when folded: 90 x 42 x 66cm
We find the 20″ wheel size offers the perfect blend of comfort, stability and speed whilst also being small enough to fold down to an easy to manage size.
All of this, coupled with a fully adjustable, telescopic handlebar stem, 550mm seat post, powerful mechanical disc brakes and a Shimano 6 speed drivetrain we think any Arc to follow this is going to have a lot to live up to!
|Frame & Fork|
|Sizes:||20″ Wheel, 15″ Folding Frame|
|Frame:||Dawes 6061 Unisex Folding Frame with integrated 6.6Ah battery|
|Fork:||Rigid fork with disc mount|
|Headset:||1.1,8” Threaded, Semi Integrated|
|Handlebar:||Dawes Flat bar, 3 degree backsweep, 600mm wide|
|Stem:||Alloy Quick Release Telescopic Stem|
|Shifters:||Shimano Revoshift SL-RS35 6 speed|
|Rear Derailleur;||Shimano Altus RD-TZ500 6spd|
|Chainwheel:||Prowheel 170mm cranks, 52T chainring|
|Bottom Bracket||68 x 122.5mm unit|
|Motor||MXUS 36V*250W Rear Hub motor|
|Display||Handlebar mounted LED Display|
|Sensor||Integrated speed sensor|
|Battery||36V6.6Ah (integrated into frame)|
|Charge Time:||3-4hrs (can be topped up as required)|
|Brakes:||Mechanical Disc Brakes, 160mm Rotor|
|Brake levers:||Alloy lever|
|Pedals:||9/16” axle, Folding Pedals|
|Front Hub:||36H, Alloy Disc Hub|
|Rear Hub:||36H, Alloy Disc Hub|
|Rims:||Double Wall Alloy, 20″|
|Tyres:||20 x 1.75″ City Tyres|
|Seat Post:||34mm x 550mm|
|Saddle:||Dawes Comfort saddle.|
|Accessories||240V Mains Charger, Alloy Kickstand, Full Length Mudguards|
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help! Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs! Click below to begin.
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY