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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 1-3 working days to arrive. Call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Dallingridge Oxford Folding Electric Bike - Gloss Black
Debuting the new Dallingridge brand to E-Bikes Direct - The Oxford spells everything you want & need from a reliable folding electric bicycle. It's tricky to find refined build quality, a generous componentry and powerful drive system at such a cost, however it's lightweight Alloy low-step frame, suspension fork & 14Ah battery option suggest that Dallingridge have bred a triple threat here.
Designed as a companion for the masses! Oxford adopts a swooping low-step frame and extensive handlebar & saddle adjustment to not only broaden rider versatility, but also allow each rider to find their perfect riding stance which is essential for commutes & lengthy adventures.
What about the drive system? Sitting within the rear wheel of the bike sits a punchy 250w motor which is powered by the rack integrated Li-Ion battery, available in a 8.8Ah or 14Ah to appeal to city commuters and rural adventurists alike! Power assistance mode & battery life can be monitored & altered using the handy LCD handlebar mounted display.
To further refine your ride, Dallingridge have included a 6 speed Shimano gearing system with Revoshift indexing. Find that harmonious combination between your gearing & the power assistance to find that efficient sweet spot! Supported by mechanical disc brakes front & rear, with a few handy goodies in the form of full mudguards, a kickstand, and rear luggage rack.
Urban or rural, commuting or touring, the Oxford 20" Electric Folder will not disappoint.
- Frame: Swooping Low-Step Folding, Alloy, 13"
- Fork: Zoom Suspension Fork, Alloy
- Motor: 250w 36v, Rear Hub
- Battery: Rack Integrated - 8.8Ah 36v, 14Ah 36v
- Display: LCD, 3 PAS Modes, Handlebar Mount
- Gearing: Shimano Tourney 6 Speed, Revoshift
- Brakes: JAK Mechanical Disc, 160mm
- Handlebar/Stem: Alloy, Height Adjustable, Folding
- Mudguards: Colour Coded, Steel
- Wheels: 20" City, Brushed Alloy, 36H
- Tyres: CST City Tyre, 20x1.75"
- Extras: Kickstand, Mudguards, Rear Rack, Chainguard
|Battery Type||8.8Ah 36v
|Drive Type||Rear Hub|
|Gender||Men & Unisex|
A sturdy, well made bike but no lights and the handlebars are very hard. The suspension is good on bumpy forest tracks and comfy on the road. Good bike that will last years. Easy to fold. Seat and handlebar adjustment is simple. Really enjoy using it. Good company to deal with that kept me informed all the way.