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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Dallingridge Malvern Hybrid Trekking Electric Bike - Satin Silver/Camel
Debuting the Dallingridge brand in style. We think the Malvern boasts a certain sleek elegance thanks to its simplistic frame geometry, internal cable routing and frame integrated battery. Finished in Satin Silver with Gumwall tyres and Camel componentry - an aesthetic that screams adventure!
To the untrained eye, the Malvern is a stylish Trekking bicycle... Scratch a little beneath the surface to find a punchy 250w motor spoked within the rear wheel & a generous 14Ah battery cleverly integrated within the frame, exaggerating the bike's, and indeed your capabilities, allowing up to 50 miles of electric-assisted touring or commuting!
Thriving off the unknown. Dallingridge has combined the best of 3 worlds...Adventure, pace, and comfort - supported by the handy rear rack, sharp disc brakes, mudguards, Suntour suspension forks, and CST hybrid tyres.
The Dallingridge Malvern has been designed for those who need a bicycle that caters to life, not just a single purpose. For those 'off the beaten track' commuters and even you stylish urban city go-ers.
- Frame: Alloy Crossbar, Integrated Battery, 18"
- Fork: Suntour Suspension Fork, 63mm
- Motor: 250w Rear Hub, 36v
- Battery: 14Ah 36v, Tube Integrated
- Display: LCD Handlebar Mounted, 3 Modes
- Brakes: JAK Mechanical Disc Brakes, 160mm
- Handlebars: Zoom MTB, Alloy
- Gearing: Shimano 6 Speed
- Wheels: 700c Trekking, Alloy Double Wall, CNC Surface
- Tyres: CST 700c Hybrid, Gumwall
|Battery Type||14Ah 36v|
|Drive Type||Rear Hub|
|Gender||Men & Unisex|
|Range||35-50 Miles (This will vary depending on weight of user, terrain and mode of pedal assistance used.)|
Customer ReviewsWrite a review
This is a solid and good looking electric commuter hybrid bike with mudguards and a kick stand. It has road bike tyres.
It rides perfectly with the power switched off. I reach a sustainable top speed of 20 mph on flat roads with no electric assistance.
The bike is easy to switch on and selecting the assistance level is very easy. Just click the + button for more electric help and - for less. Electric assistance at level 3, which is the maximum available, will give you a smooth and pleasant boost that you can feel. This will take you up to 15.5 mph within seconds. You can pedal harder to go faster but the motor will cease to help you once you reach 16 mph.
On the hills, the full power of this bike becomes manifest. It automatically gives a powerful kick once it senses you are going up the hill. Just keep pedalling in the correct gears and you will be amazed as you climb any incline at 15 mph without punishing your legs. No grimacing. No sweat.
The 14 ah buttery lasts for 3 days on my 20 miles return journey on each day without any need to recharge it. This is at level 3 maximum assistance but with normal cycling input from my pedalling, keeping the speed at 16 mph.This means with my riding style, the buttery lasts for more than 60 miles at maximum assistance level without needing to recharge. Also remember that on flat ground, the bike goes faster with power off. It's a bit harder to maintain a top speed of 20 mph if the assistance level is on. So I just turn it off on flat ground and on descending and back on again on inclines and at stops for quick acceleration and flattening hills.
The bike has only 6 gears and the range is narrow. Climbing hills without electric assistance is very hard or impossible, depending on gradient. The high speed gear gave me 27 mph on descending with power off. I think this bike would be 100 percent perfect with a 7 speed cassette 11-34t as this would provide a 34 t climbing gear and an 11t for top speed.
On the whole, this is a versatile bike that will definitely put a smile on anyone's face.
Yes I would buy this bike again and upgrade it to suit my needs a bit more. Here is how:
1- use gravel bike tyres
2- install hydraulic brakes
3- Install 11-34 t cassette
4- use a suspension seat post