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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Stealth 500 W Dual Power by Cyclotricity
The Stealth 500 W by Cyclotricity is a groundbreaking bike with the option to switch between full power and half power. This is revolutionary as it allows thrillseekers to enjoy fast and powerful riding where it is safe and legal to do so, as well as on road-legal riding - without the need for two bikes!
Who is the Stealth 500 W by Cyclotricity for?
The Stealth 500 W is a great bike for someone who wants an all-rounder. Maybe you need a daily workhorse, but also want to open it up on the weekend and have a powerful adventure.
The bike would suit both males and females with its unisex design and choice of frame sizes.
Where can you ride the Stealth 500 W?
When you are using the 500 W mode you will need to make sure you are legally allowed. In the UK you can only use power over 250 W on private land. Thanks to the suspension and 7-speed gears you will be able to ride the bike across multiple terrains, including:
- Cities and urban areas
- Country roads
- Cycle paths
- Wet grass
- Hills and slopes
What’s great about the Stealth 500 W?
The Stealth 500 W allows you to track your ride using the LCD dashboard. See your power, speed, time and journey distance. This is where you can also restrict your power settings if you are on UK roads and cycle paths.
Stopping is just as important as starting. Thanks to the mechanical alloy disc brakes with electric brake levels that cut the power when applied, this will be no issue.
Choose from 5 levels of pedal assist depending on your personal preference and journey. Opt for light assistance or full assistance as you flick through the 5 levels.
Depending on the battery you have installed in the bike you will be able to go either 35-40 miles (16Ah battery) or 55-60 miles (19 Ah battery). When you are ready to charge your bike up it can go from flat to full in just 5 hours.
What else should I know about the Stealth 500 W?
If you are looking for more power than the average electric bike but worried about the legalities of such choice, the Stealth 500W is one of rare choices to consider. Our unique dual power system integrated in this e-bike allows the user to swap between two modes depending on whether you are on-road or off-road, enabling you to unlock the full power where it is safe and legal to do so.
The UK/EU regulations dictate that an e-bike must not exceed the rated power of 250W to be road-legal. Which is not great news for the thrill-seekers, power hungry among us who want to have the occasional fun off-road yet still be able to ride sensibly and legally on-road. A purchase of the common high powered electric bike will come with its legal implications. On the other hand, the practicality of a road-legal e-bike means giving up the fun one could have off-road. So which do you choose?
CycloTricity have set out to resolve this dilemma and have introduced the first electric bike range that combine both configurations! We have developed a unique system that allows the user to swap between two modes depending on whether you are on-road or off-road, allowing you to unlock the full power where it is safe and legal to do so.
Please note that this is not the same as a de-restriction switch which has been questionable from a legal standpoint.
If you are after maximum exhilaration, fun and speed in an off-road environment, look no further! This is the first e-bike that can offer 500W worth of thrill, yet still capable of being reconfigured for safe road-legal journeys.
- 500W brushless and gearless rear hub motor (comes restricted to the UK/EU regulation of 250W power and 25km/h speed by default. Reaches up to 30km/h* once de-restricted to the 500W mode.)
- LCD dashboard showing power output, Speed, Time, journey Distance etc and ability to control the de-restriction settings.
- Thumb throttle (optional extra: contact us for more info)
- 5 levels of pedal assist modes
- Fitted with mechanical alloy disc brakes. Electric brake levers cut the power when applied.
- 48V/16Ah Lithium-ion battery (35-40 miles range)
- 48V/19Ah Lithium-ion battery (55-60 miles range)
- Charger: UK plug charger with LED indicating level of charge (battery should be fully charged within 5 hours)
- Frame size: 18" Alloy frame
- Suspension: SR Suntour Alloy
- Gears: 7 speed Shimano derailleur
- Rims: 26″ Alloy double walled
- Saddle: PVC leather
- Bell: Included
- 1 year warranty
- Total weight of e-Bike including battery: 24kg
*depending on terrain, weight of cyclists, frequent use of PAS, frequency of stops/starts, air pressure in tyres etc. Based on 250W restriction mode.
Customer ReviewsWrite a review
Had some questions about the safety and legality of the bike, electric rider were there to help! Really impressed with the delivery speed and the bike itself is perfect for my weekend mountain biking