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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 1-3 working days to arrive. Call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Stealth 1000 watt by Cyclotricity
The Stealth 1000 watt bike is one for the thrillseekers! With the option to use the 1000 watt mode where it is safe and legal to do so, you can unlock the full power of the bike.
When you are back in the town, restrict the bike back to it’s default of 250 watts for a safe and legal commute or casual ride.
Who would love the Stealth 1000 watt by Cyclotricity?
The Stealth 1000 watt is going to be loved by anyone who wants a little extra power for off-road rides. Thanks to the 1000W brushless and gearless hub motor it can reach up to 50km/h. You can restrict it to the UK/EU regulations by using the 250w and 25km/h mode.
If you are someone who would use a bike for off-road country adventures as well as the work commute and casual rides with the family this is a versatile and powerful option.
Where can you ride the Stealth 1000 watt by Cyclotricity
The Stealth 1000 watt is a bike capable of handling various terrains. You’ll comfortably be able to cycle on the following:
- Cycle paths
- Cities and towns
- Country lanes
- Private land
What’s great about the Stealth 1000 watt bike?
The Stealth 1000w has 5 levels of power mode, which you can set depending on how much assistance you need on a ride. You will be able to set the modes and control de-restriction settings on the LCD dashboard. You’ll also be able to see the distance, power output, speed and time to keep track of your ride stats.
The Stealth 1000 watt bike has a range of 20 or 25 miles, depending on whether you choose the 12Ah or the 16Ah. Remember, the range will depend on factors such as weight of the rider, terrain, stops/starts and tyre pressure. These figures are also calculated on using the 250 w restricted mode, not the thrill seeking 1000w option.
What else should I know about the Stealth 1000 watt bicycle?
If you ever wondered whether or not you can de-restrict your 1000w e-bike to go faster than the usual 25km/h speed limit and use it off-road, oh boy you’re in for a treat! The ever so popular Stealth now comes in a new power boosted version allowing you to cruise at 50km/h given its 48V 1000W e-bike system.
The UK/EU regulations dictate that an e-bike must not exceed the rated power of 250W to be road-legal. Which is not great news for the thrill-seekers, power-hungry among us who want to have the occasional fun off-road yet still be able to ride sensibly and legally on-road. A purchase of the common high powered 1000w electric bike will come with its legal implications. On the other hand, the practicality of a road-legal e-bike means giving up the fun one could have off-road. So which do you choose?
CycloTricity have set out to resolve this dilemma and have introduced the first 1000w electric bike range that combine both configurations! We have developed a unique system that allows the user to swap between two modes depending on whether you are on-road or off-road, allowing you to unlock the full power where it is safe and legal to do so.
Please note that this is not the same as a de-restriction switch which has been questionable from a legal standpoint.
If you are after maximum exhilaration, fun and speed in an off-road environment, look no further! This is the first e-bike that can offer 1000W worth of thrill, yet still capable of being reconfigured for safe road-legal journeys.
- 1000W brushless and gearless rear hub motor (comes restricted to the UK/EU regulation of 250W power and 25km/h speed by default. Reaches up to 50km/h once de-restricted to the 1000W mode.)
- LCD dashboard showing power output, Speed, Time, journey Distance etc and ability to control the de-restriction settings.
- Thumb throttle (optional extra: contact us for more info)
- 5 levels of pedal assist modes
- Fitted with mechanical alloy disc brakes. Electric brake levers cut the power when applied.
- 48V/12Ah Lithium-ion battery (20 mile range)*
- 48v/16Ah Lithium-ion battery (25 mile range)*
- Charger: UK plug charger with LED indicating level of charge (battery should be fully charged within 5 hours)
- Frame size: 18" Alloy 6061 frame
- Suspension: SR Suntour Alloy
- Gears: 7 speed Shimano derailleur
- Rims: 29″ Alloy double walled
- Saddle: PVC leather
- Bell: Included
- 1 year warranty
- Total weight of 1000w e-Bike including battery: 24kg
*depending on terrain, weight of cyclists, frequent use of PAS, frequency of stops/starts, air pressure in tyres etc. Based on 250W restriction mode.
Brilliant customer service great bike
Great bike makes the commute easy
Received my cyclotricity stealth 1000w today(6 days after my first communication) and I honestly wish I’d bought this bike years ago I feel like I’ve missed out. The service i received from electric rider was second to none infact I’d say probably the best company I’ve dealt with online. I got it on the cycle to work scheme and from my first email to them I was contacted by Sam within 30 mins and that was it my bike was ordered for me. I was even told of a £100 off offer I wasn’t aware of so Sam offered a lock and lights which I gladly accepted. Thanks to Electric rider and especially Sam for your fantastic service! Would highly recommended 🥇🥇🥇
Have bought my bike as I retire in a few months and want something to get around on as well as to keep me fit and this fits the bill . It's good ,sturdy and should last me for many years
My second electric bike. It’s a decent enough bike but I would say the gears and brakes on my £400 vitus mtb are better. The big attraction of this bike is the ability to get 1000w out of a motor labelled 250w. So it’s pretty quick - about 50 kph tops on the flat with some pedalling to assist. Noticeably more poke on the hills than my 250w rad runner bike. Biggest criticism is the brakes. They’re discs but I believe mechanical and not hydraulic. Not a great feel and they’re adequate at best. I think you can get hydraulics for £100 extra which I thought I was getting for £1500 so I’d make sure of this before buying.