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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: email@example.com before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CAROL Bike - AI-Powered for Personalized Fitness
CAROL creates a personalized training program, giving you the most effective workout each time.
Over an 8-week period, for only 26 minutes per week, CAROL has been scientifically proven to deliver double the health and fitness gains of regular exercise.
CAROL takes academic research on Reduced Exertion High Intensity Training (REHIT) to the next level, and through specially designed hardware and software provides lab-grade exercise in your home.
Every CAROL stationary bike is designed with years of research and the latest AI technology allowing you to reach your health and fitness goals with a short yet efficient workout.
- Subscription only £12/month (First Year FREE)
- 30-day return policy
- 24/7 customer support by phone, chat, or email
- Works with Apple Fitness+ AND Peloton
Designed by scientists to guarantee results
IN JUST 8 WEEKS OF USING CAROL, THREE TIMES A WEEK, EXPECT TO DOUBLE YOUR FITNESS.
CAROL will increase, decrease or not change the resistance depending on rider performance and biometric measurements. Fine and automatic adjustments ensure that riders from 25-80 years old can exercise confidently because each session is customized to their ability.
“In order to replicate lab protocols, a bike must be controlled by a computer, and run a protocol which can instantly switch from hyperbolic to constant torque mode. Specialized software and expensive hardware are needed. CAROL has got it spot on and is the only consumer bike I know of that can do this.”
— Dr. Vollaard, Professor of Health and Exercise Science at Stirling University
Designed by engineers for greater quality
Commercial grade. Built to last.
Certified highest accuracy ergometer - The bike is certified to the highest grade commercial ergometer standard, providing accurate power measurements
Silent belt drive - The power transmission is smooth and silent, you won't hear a thing
Sensors for RPM and resistance level - The peddling cadence (RPM) and resistance levels are precisely measured by the bike
Frictionless eddy current brake - The bike operates silently and frictionless using a powerful magnetic brake
Freewheel safety clutch - Conventional exercise bikes operate like a fixed-geared bicycle - the pedals continue to spin after the rider stops exerting force. This is dangerous for maximum intensity sprint training when the resistance abruptly changes. With CAROL the pedals can remain stationary while the freewheel spins.
Hand heart rate monitor - The bike is fitted with EEG heart rate monitors built into the handlebar. The bike can also be paired with most models of Bluetooth and RF heart rate chest belts.
Touchscreen monitor - The monitor has an easy-to-use touchscreen interface
CAROL IS THE EASIEST, SIMPLEST EXERCISE SYSTEM ON THE PLANET THAT WILL GUARANTEE RESULTS EVERY TIME YOU RIDE.
You just log in and ride. CAROL does all the work, from calculating the resistance in each session to automatically applying it during the sprint, to guiding your breath. Her voice will even coach you through each ride.
ONLY CAROL uses AI that really helps me - I can feel my body get a max intensity workout every single time. And they tell the truth - not breaking a sweat. Add the impeccable product design and engaged, friendly, always useful product support and CAROL's a top reason to get up and get on every morning!
- John Odden
- Scientifically validated protocols proven to deliver superior cardiovascular health and fitness benefits in just 26 minutes per week
- Fully automated bike and clear user guidance making exercises simple to perform
- Personalised resistance continuously optimised by AI technology
- Built-in safety algorithms
- Meaningful metrics demonstrate results in just 8 weeks
- Web and mobile apps providing dashboards, trends and leader board
- New features and updates automatically installed via the cloud
- Commercial/gym grade exercise bike
- Touchscreen console
- Frictionless, motorised, computer-controlled magnetic brake
- Silent poly-V belt drive with freewheel clutch, 1:4.9 gearing ratio and 14kg flywheel
- Mains powered (110-240V)
- Ergonomically sculptured comfortable saddle
- Dual sided toe cage & SPD click pedals
- Integrated hand heart rate monitor
- Bluetooth connectivity for headphones and heart rate monitors
- Max user weight 130kg/286.6lbs
- Product weight (assembled) 59kg/130lbs
- Product length 116cm/45½”, width 56cm/22”
- 24/7 customer support via phone, chat, or email
- 30-day return policy
New to eMobility? Been doing lots of research but still unsure about the best eMobility product for you? Confused on specs, price and suitability? We are here to help. Simply complete the following questions and our Expert Team will help you select the best product for your budget and needs Click below to begin.
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY