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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- Free 14 day no quibble returns. Free Return Shipping
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive. Always call / email if unsure on availability / lead times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: email@example.com as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at firstname.lastname@example.org
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door. For Ireland there may be a surcharge added for shipping.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail email@example.com to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike. We will collect free of charge.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email email@example.com
To return your product, you should email us at firstname.lastname@example.org
We will cover your shipping for free, if in the UK. (Excludes Ireland/Channel Islands).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Chameleon FDXL by Byocycles
The Chameleon FDXL by Byocycles is a folding bike that isn’t just for a commute. This stylish bike can be used on longer rides in the country thanks to the various battery options, as well as your shorter cycles to and from the office.
Who would love the Chameleon FDXL by Byocycles?
Thanks to the larger 24 inch wheels, taller riders (up to 6’4) are going to love this bike. But, it isn’t only for tall people. If you want to travel far, but still fold your bike when you get to the location this is a perfect option.
From weekend riding in the country, to daily commutes, the Chameleon FDXL is going to be able to handle it all.
Where can you ride the Chameleon FDXL by Byocycles?
The Chameleon is capable of handling lots of different terrains. Thanks to the SR Suntour Suspension fork you can even enjoy some light off road riding - which can’t be said for all fold up bikes!
You’ll love riding on the following:
- Cycle paths
- Light off road routes
- Cities and towns
- Country roads
- Hills and slopes
What’s great about the Chameleon FDXL bike?
This bike is the perfect solution for cyclists who don’t have a huge amount of storage space, or someone who wants to travel. If you are going on tours across the UK and beyond then you will love the compact nature of this bike, which weighs approximately 22 kg.
Use the cable front brake and back V brake for easy stopping and enjoy the double walled 24 inch wheels that will have some protection from punctures.
The 6 gear options will help you to add control into your ride. Choose from a 10aH or 13aH battery, which will either get you around 35 or 50 miles on pedal assist mode.
What else should I know about Chameleon FDXL?
FEATURED ON THE GADGET SHOW
The FDXL bridges the gap between the new Tornado and the Ibex/Zest Range. Having the larger 24” wheels makes it perfect for the taller rider (up to riders 6’4) or riders who want to travel a bit longer, but still want to fold their bike when they get there.
Capable of light off road use the FDXL with it’s SR Suntour Suspension fork to soak up the bumps. Etc
UK-based company, Byocyles, present The Byocycle FDXL Folding Electric Bike?. The practical e-bike with flair. Simple to fold and transport and at an amazing price for a bike of this power and build quality. This compact but fully featured ebike is great for cycling around town or rural areas. It has a small profile when folded so you can pack it into a car or on a train.
- Motor: 250W 36V Brushless Rear Hub Motor
- Frame: Aluminium 17" folding frame
- Forks: XCT 40MM suspension
- Gears: 6
- Brakes: Front Brake - Cable Disc Brake / Rear V Brake
- Wheels: 24" Double Wall
- Battery: 36V 10ah - 35 miles on pedal assist mode / 13ah - 50 miles on pedal assist mode*
* This will vary depending on weight of user, terrain and mode of pedal assistance used
- Frame - Aluminium 17" folding frame
- Wheel - 24" wheel
- Gears - 6 Speed
- Charge Time - 4-6 Hours
- Range - 10ah - 35 miles on pedal assist mode / 13ah - 50 miles on pedal assist mode
- Fork - XCT 40MM suspension
- Wheelset - 24" Double Wall Stainless Steel Spokes
- Tyre - Urban 24 x 1.75
- Handle Bar - Aluminium Flat 620mm Wide
- Stem - Aluminium 110mm Adjustable
- Front Brake - Cable Disc Brake
- Rear Brake - V Style
- Saddle - Rubber with suspension ball
- Seat Post - 27.2 x 300mm Aluminium
- Chain - Z51
- Gear Lever - Tourney TZ Series
- Derailleur - TX35 7 Speed
- Chainset - 52T x 152mm Aluminium
- Pedal - Folding
- Stand - Steel
- Nuts and Bolts - 214 Stainless Steel
- Motor - 250w 36v Brushless Geared Motor, Rear Wheel
- Controller - 36v 15a
- Battery - 36v 10ah Lithium-Ion
- Charger - AC 100V-240V
- Display -790
- Brake Lever - Aluminium Inc Motor Cut Out
- Weight - 24kg
|Brake Type||V Type|
|Drive Type||Rear Hub|
|Gender||Men & Unisex|
Customer ReviewsWrite a review
I was a little disappointed at first as the total amount was asked for up front and I waited 6 weeks for delivery but since I received my bikes I have been more than satisfied. The bikes are well worth the money. A little heavy but the bike is very well made and every time I have contacted Electric Rider with a question I have had a prompt reply. I am well pleased and enjoy going out on my bike.
There was a delay in receiving my bike because of COVID and then the weather changed so finally at the weekend I got out on it. Really happy with the purchase, it looks like a normal bike, effortless to ride and great fun. Felt comfortable and relaxed riding it and got lots of nice comments. Easy to fold and remove the battery. Look forward to getting out on it on more dry days this winter.
Really pleased with Byocycle FDXL
Electric Rider are easy to do business with & very helpful when it came to sorting out replacement for missing rear lamp