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Delivery & Returns
Delivery & Returns
Why Order With Electric Rider?
- Fastest UK Delivery & Guaranteed Preorders
- UK Wide eMobility Engineer Network For Aftercare - Servicing & Warranty in the Comfort Of Your Home or Office
- 5* Rated Support Through Our Expert Team
- Your Satisfaction Is Our Priority - Liase with us and we will do our best to ensure you are happy.
- Full Manufacturer Backed Warranties & Repairs UK Wide
Once your order has been placed we will charge your card. For preorders we will charge your card as reservation for your order, you can also place a deposit. When in-stock, items can take 2-5 working days to arrive.
During COVID19 delivery times can be delayed on some products - get in touch with us first to clarify a timeline if unsure via Livechat or Email: firstname.lastname@example.org before ordering. We will get back to you ASAP. All product pages highlight the latest information for your convenience.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
WHO WILL DELIVER MY ORDER?
We use DHL / UPS / CargoLine / Tuffnells / TNT for all orders. After they’ve picked up your packet from our logistics center, you’ll receive shipment confirmation via e-mail. Tracking details will be sent via email once your item is shipped. Please note: your order is delivered directly to your doorstop.
CAN THE DELIVERY ADDRESS BE CHANGED AFTER SHIPPING?
No, unfortunately it isn’t possible to make changes to the delivery schedule after shipping. Once you have placed your order and require the address to be changed, please email: firstname.lastname@example.org as soon as possible and we will try to amend this for you.
CAN I CANCEL MY ORDER AFTER SHIPPING?
Where possible, we'll try our best to cancel your order. Contact Customer Service as soon as you can to see what we can do for you.
ON WHICH DAYS WILL MY ORDER BE DELIVERED?
Your order will be delivered from Monday to Saturday.
CAN I REQUEST A SPECIFIC DAY AND TIME OF THE DELIVERY?
In some instances this may be possible - please contact us at email@example.com
WHERE IS MY ORDER DELIVERED TO?
Your order will be delivered directly to your door.
WHERE DON'T YOU DELIVER TO?
We don't deliver to BFPO's or outside of the mainland UK and Ireland.
IS TRANSPORT INSURANCE INCLUDED IN THE COST OF DELIVERY?
Every order that leaves our warehouses are covered. Should something be damaged, please get in touch.
When you purchase one of our products, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the product is unused and in resalable condition - the product will be thoroughly checked upon its return, and only then will a refund be authorised.
However, should the product have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.
The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.
Please e-mail firstname.lastname@example.org to arrange a return.
If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts or bike.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.
If you request a refund after an order has been built and is due for shipping, this will not be possible until you receive the goods. Please be advised that the customer bears the cost of returning the goods.
Varies by Manufacturer, check individual product pages for information.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop or get in contact with us to source them for you.
Please note that warranty is not transferable to another person by default - please contact us to confirm with our suppliers if this can be undertaken on a case by case basis.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. This would have to be returned to the manufacturer at your cost. Please email firstname.lastname@example.org
To return your product, you should email us at email@example.com
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
MiRIDER One Ultimate Folding eBike - 2021
RATED 4.5/5 ON BIKERADAR FOR 2021
The new MiRiDER One has been carefully crafted to bring you the ultimate electric folding bike- using a combination of advanced technology, superior style, and quality without compromise. The mid-suspension design perfectly balances weight with simplicity and comfort, all in one sleek, modern package. The quick-release levers make this eBike easily foldable and easily stored; plus, it weighs just 18.8kg including the battery. What’s not to love?
FAST FOLDING AND COMPACT
As you would expect, The MiRiDER One folds easily in just a matter of seconds. Once more, the 16-inch wheels allow it to take up little space in this configuration. Whether you’re commuting, going on holiday, or for a ride by the coast, the MiRiDER One folds compactly and securely, fitting easily into your car boot, and can even be taken on public transport without a reservation (when carried in a storage bag).
The innovative frame is die-cast, breaking away from the traditional welding process to create a streamlined chassis with a slick, enviable design. Renowned for its sturdiness, the frame is made from aircraft-grade magnesium alloy, making it impressively lightweight whilst offering great shock and corrosion resistance.
NEW MORE EFFICIENT MOTOR
The MiRiDER One is equipped with an all-new 250-watt rear-hub motor to assist when pedaling up to speeds of 15.5 mph. It has also been upgraded to perform more efficiently while also providing 25% more torque than the previous model. This ultimately culminates in a zippier bike with an extended range.
The 5.2 ah battery is manufactured using genuine OE LG cells. It is neatly concealed within the mainframe, leading to great weight distribution and balance. If you need to remove the battery to charge it separately, or to switch it out on the go, access can be quickly gained when the bike is folded and it comes complete with a lock for security.
The high-quality battery combined with the new efficient motor means you can ride even further with the MiRiDER One 2021; expect an assisted range of up to 40 miles.
LIGHTWEIGHT WHEELS AND DESIGNER TYRES
The MiRiDER One 2021 is equipped with beautiful lightweight spoked wheels and fitted out with top-of-the-range Schwalbe Green Compound Road Cruiser tyres which are made from renewable and recycled materials.
The MiRiDER One 2021 boasts the latest sine-wave controller, providing a ride that feels smooth, responsive and powerful every time. Once more, we have also included a thumb throttle which provides electric assistance up to 4 mph (when not being pedaled) and doubles up as a boost button up to speeds of 15.5 mph (when being pedaled) for those steep hills or windy days.
MiRiDER ebikes come with a 2-year warranty* covering the frame, motor, and battery. The 2-year warranty* also covers electronic components such as electronic cabling, LCD display, throttle, and electronic brake cut off’s. There is a 1-year warranty on the charger, lights, and all non-wearing mechanical parts. *To access the full 2-year warranty as above you must register your bike within 30 days of delivery. If the bike is not registered the warranty will be limited to 1 year.
|Motor||Geared Brushless Rear Hub Motor|
|Nominal Power||250W (UK legal limit)|
|Pedal Assist Top Speed||25km/h or 15.5mph (UK legal limit)|
|Battery Type||Lithium-Ion LG Cells|
|Battery Specs||36v 5.2Ah|
|Battery Features||Removable and lockable (chargeable inside or off the bike)|
|MAX Range||50-55kms or 30-35 Miles (based on average pace, rider weight and even terrain)|
|Climbing Angle||25 degrees maximum (based on average weight)|
|Charge Time||2-3hrs (using 42v, 2.0A UK charger supplied)|
|Display||Multi-Function LCD back-lit|
|Computer||Custom pedal and throttle assistance to UK legal parameters with torque sensor|
|Dash board readouts||Speed (km/h or mph), Distance travelled ODO/Trip (miles/kms), battery % level, peddle assistance level, Led headlight (on/off)|
|Pedal Assist||4 Levels (off, low, medium, high)|
|Frame/Fork||Full integrated Magnesium Alloy|
|Accessories Included||Front and rear mud guards, Front LED light, rear reflector, folding pedals, kick stand and stabiliser wheel, wheel magnets for secure folding|
|Folded & Unfolded Dimensions||770*430*680mm / 1340*575*1100mm|
|Brakes||Front and Rear Disk Brakes|
|Comfort||Rear spring damper|
|Tires||Black 16”*1.95” with reflective side walls|
|Total Approximate Weight Fully Equipped||18.8kgs|
|Maximum Recommended Rider Weight||120kgs|
|Rider Height||152cm - 195cm/5'0 - 6'4|
|Available Accessories||Additional battery and Charger|
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Love my bike The service was excellent and the communication second to. One. Thank you
Excellent company to deal with. All emails regarding the purchase of the bike were answered promptly. The price was competitive and the bike was delivered on the day quoted. I would not hesitate to use Electric Rider again.
Excellent service and price, Very fast delivery and customer service is a 10 HAPPY TO RECOMMEND THIS COMPANY