The EMU arrived promptly and was easy to put together. Good value for money and fun to drive. It is however heavy. Battery range was good. I managed about 44 miles on one charge and on a very windy day.
Great service and delivery and great product
I absolutely love my Wisper bike. I got the torque 26” and It’s the best thing I’ve ever bought. My hubby says I never stop smiling when I’m on it. I would recommend it 100%
First I was going to order the ghost but was advised the venture was coming out.
So I waited, which was great advice.
Slight problem when it arrived there was damage to a bolt that holds the handle bars. No problem a phone call from helpful westhill staff the problem was solved by putting one in the post.
Looks good, at first appeared heavy compared to non evike
Rode it on road with steep hill, then muddy narrow trails followed by scree paths with large boulders. It handled it all.
The take off from static is impressive, yet little noise other than a slight kick in sound.
Took all the slips and slides and the power was awesome. Worth the extra wait.
It rode the boulders at speed and never complained. After 50k the battery power was still 50 %.
On the road uphill sections it was fast and you could see the puzzled look of motorists.
A great buy, recommend it for any age.
Excellent service especially considering current situation re. Covid. Delighted with my e-bike and many trips planned over the summer. Thank you!
I'm loving my new bike overall. It's got me back on the road after years of not cycling, and hills are just not an issue (but see below...).
Having done nearly 100 miles on it I think I've got an idea of how it runs now.
- looks good
- saddle and riding position very comfortable
- gears and power levels easy to work with
- brakes work well
- elastic straps on rear carrier an unexpected bonus
- LCD display clear and informative about speed and distance
I'd have given it 5* but for:
- seat post keeps slipping down, now carrying tools so I can adjust when out;
- no instructions provided, had to source from the internet;
- came with an un-attached derailleur guard, that cannot be attached without sourcing a different bolt, odd;
- difficult to attach a bag to rear carrier due to configuration;
- difficult to tell when the battery is going to die, and when the battery dies it is very heavy indeed. Found this out to my cost at the bottom of a hill, but made it to the top eventually.
On balance, I would definitely recommend the bike.
I recently bought my first electric bike as I'm not as mobile as I was since a recent car accident. After reviewing lots of bikes over a few weeks I finally settled on the Wisper. I'm really really happy with my choice and I did decide to go for the best spec which included the torque sensor. I decided I dont want to need an upgrade in the next couple of years so went with the best on offer at the moment. I cannot recommend it enough the motor is super quiet and the highest speed of the motor and peddling at 15.5 mph is definitely a bit faster than I am happy to go. I did wait a good few weeks for delivery which I expected in these Covid times but boy it was worth the wait. A special thanks to Alex who answered a lot of questions I had on a couple of phone calls.
Love it just what I need for the hills around here.
I bought this bike in May 2020 with a view to increase my level of daily excerise and be able to fold it up quickly to transport in my car to other venues. I’m pleased that it has fulfilled these options for me. The bike is very easy to fold and lift into the booth of my car, as it only weighs around 16 Kilos.
It was supplied with a narrow seat and two folding pedals which customers are expected to fit themselves. Have not ridden a bike for years, the seat certainly made me aware of this. I couldn’t sit on it as it was too painful on my bum. Instead, I purchased a new ,wider seat with spring suspension which allows a more comfortable ride. I also referenced u tube video on how to correctly set the height of seats for individuals which also helped to reduce the discomfort.
I installed the folding pedals on the crank and after 3 weeks of daily outings the left side pedal broke whilst riding normally. On careful examination it appears to me these pedals are not very robust, being made mostly of plastic. When I contacted the customers service I was told that pedals were not covered under the warranty, or as a matter, any part that was installed by the customer. In my opinion, this was not clear in the things not covered. I wondered what the company would have done if I refused to fit the pedal or the seat because I didn’t have the right tool or the competence to do you so? Would they have paid for the cost of filling it by a cycle shop? I doubt it, going by their attitude about replacing an inferior pedal!
Other than this problem, the battery power is as good as what is said in the company’s specification.
Over all I’m pleased with the bike and now enjoy riding it with a new purchased seat and robust pedals.
As the title says Emu Crossbar is an Awesome Ebike, I would recommend to anyone wanting this style of bike, I bought (with the larger battery) for use around the country lanes where we live (very hilly area) this bike makes the hills disappear. A truly great buy. See my review of the Emu Step Through for more as I bought both.
After taking advice from an owner for 2 years of this same bike I have recently purchased both the EMU Crossbar and Step through (both Larger Battery), having owned and ridden them now for over 3 weeks all I can say is AWESOME, I would recommend these bikes to anyone.
Electric Rider Sales were great, a good discount for two bikes, they offered an Engineer to set up at my home, and a free gift (whilst stocks last) of phone holder for each bike.
Bikes arrived in 3 days (earlier than expected) then no engineer available due to Covid, (same story on other reviews) Please do not promise what you cannot deliver. Advised bikes easy set up all fully checked before despatched, The step through front brake was completely disconected (not a very good PDI) and then a slight gear problem on the crossbar, I did ask if the engineer could still come to look at but still unavailable, to be fair Electric Rider gave me the option to take to a local cycle shop to get checked and they would reimburse, but with a quick You Tube Guide fixed the problem myself. The Phone holders never arrived but Electric Rider did (without request) refund me £25 to cover the cost of me purchasing.
The EBikes from EMU are great no hills exist anymore in my part of Cumbria (a very hilly region).
EMU E bikes (Crossbar and Step Through) I would recommend without doubt but Electric Rider I am unsure, maybe in these current times I just expected too much.
dealing with the company was good even though the y promised delivery date slipped but we are in strange times.
The bike its self is good but the finish could have been better especially around the framework where the battery is located.
Delivered as Doon as available. Well packed.
No issues except no instructions for LCD display which I down loaded from manufacturers web site.
Emu Crossbar 250w Electric City Bike
very satisfied with this bike. well built, easy to collapse and reassemble. Fits nicely into car boot but a little heavy.
Good service from ElectricRider.
Really pleased with the bike and delivered really quickly. The motor works well and the frame looks really sleek, better than the pictures give credit for IMO. It is heavy, but considering the fact that most e bikes at this price point are the same weight or more that's not a surprise, and the ride is smooth enough that even without the assistance it's not a problem - with the assistance added there's just no effort involved.
Seems well put together but haven't been riding for long enough to say if it holds together well in the long run. Feels sturdy as you'd expect for the money so I'm not worried this will be a problem.
Great looking bike. Easy to assemble. Tried it for the first time today. Lovely to ride. Only negative point is that it is very heavy! But otherwise, looking forward to use it a lot! I am now looking to build a small container for it so that I can store it in front of the house rather than having to carry it up the steps to the bike shed!
Excellent service, all my questions answered by telephone, ordered my EMU bike and was here the next day. Can have my bike serviced and checked at home. Would definitely recommend this company,
Personal Service from Alex on first May bank holiday.
Bike received promptly as promised and has been used fully laden with panniers over steep hills in the South Downs National Park including the notorious Ditchling Beacon.
There was generous spare battery capacity on my return and a comfortable ride was given with no control problems.
Thank you for a good machine!
Could do with an over view of how to remove front wheel etc- solid bike smaller battery can do maybe 35 miles
Dual suspension makes commute smooth
Do get the throttle, for those moments when you know have battery left, so u can glide home !
Bike is heavy, but sturdy
Wanda King tyres?!! Change them soon !
Should have ideally come with built in lights.
USB port is a big plus
Make sure you when you de-restrict it, then also set the max speed … this is NOT included in the de-restriction instructions.
Overall, a good value ebike! Don’t think much, you won’t find a better value option. Just do it!
18 days ago they fulfilled our order of 1 x Emu Step Through 250W Electric City ,and first of all we were impressed with the speed of delivery given the current lockdown.
Very impressed with the quality of the bike and the ease of ride up hills .
I was impressed with the personal service from Alex, the bike arriving on time and easy to set up for a first comfortable 30 mile ride in the South Downs. I had a load on the back, used various power modes and returned with plenty of reserve power. Thank you!
Really easy to put together and great fun.